Medicaid Solutions Implementation Lead
3 weeks ago
Established in 1986, Public Consulting Group LLC is a leading provider of public sector solutions implementation and operations improvement services. Our team partners with health, education, and human services agencies to drive positive change.
We are seeking an experienced Client Success Lead to join our team in the Northwest Region. In this role, you will collaborate with cross-functional teams to deliver exceptional client experiences and drive business growth.
- Collaborate with COE staff and local teams to meet client needs and develop strategic partnerships.
- Engage with local stakeholders to discuss growth strategy and identify opportunities for collaboration.
- Analyze new market trends, potential risks, and areas for improvement to inform business decisions.
- Liaise with Program Integrity to address policy and compliance questions and ensure seamless service delivery.
- Work with Client Operations to implement, support, and optimize client projects efficiently and effectively.
- Collaborate with Product to identify system improvements and automation opportunities.
Leadership Responsibilities:
- Establish Client Success goals with the Client Success Director and lead by example to create a professional team dynamic.
- Contribute to the evolution of the Client Success functional area and team.
- Serve as a main point of contact both internally and with clients, fostering strong relationships and communication.
- Supervise Client Success team members to meet client and business objectives.
Requirements:
- 8+ years of relevant work experience, including client management and leadership roles.
- Knowledge of Medicaid is preferred but not required.
- Demonstrated success in cross-functional leadership and team building.
As a valued member of our team, you can expect a competitive salary range of $70,000-$95,000, along with a comprehensive benefits package.
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