ASL Guest Experience Leader

5 days ago

Pembroke Pines, Florida, United States Stand Out For Good Full time
Job Title: ASL Guest Experience

We are seeking a highly skilled and experienced ASL Guest Experience professional to join our team at Stand Out For Good, Inc.

About the Role:

The ASL Guest Experience will be responsible for leading and supporting the Store Leader in achieving all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation.

Key Responsibilities:
  • Provide exceptional guest service through relationship building, product knowledge, and maintaining a clean, well-maintained store environment.
  • Drive excellence and provide leadership in all aspects of the store, with a special focus on development of associates and the guest experience.
  • Foster a guest-focused team environment through driving volume and anticipating guest needs.
  • Achieve excellent guest service by role-modeling company service standards.
  • Proactively provide timely feedback to associates, rewards and recognizes performance to drive retention.
  • Manage conflict and coaches by applying company's recommended processes, standards and guidelines.
  • Empower and involve associates in decision-making processes.
  • Develop associates through an individualized approach by matching talent with tasks, delegating, and challenging on results.
  • Foster team commitment through support, relationship building, and recognizing individual contributions.
  • Lead by managing through change and adversity.
  • Makes recommendations on hiring, promotions, and terminations of team members based on performance.
  • Co-conducts and facilitates sales associate and keyholder training.
  • Engages our guests and make their shopping experience exceptional.
  • Makes recommendations on hiring, promotions, and terminations of team members based on performance.
  • Coaches to Guest Engagement expectations.
  • Manages Mission Monday partnership and events.
  • Ensures the fitting room experience is exceptional - outfitting and styling.
  • Manages product communication and all product information posted.
  • Manages and executes building guest book / logs.
  • Leads new associate on-boarding.
  • Co-leads floor set and refresh strategy.
  • Co-manages payroll and store's financial performance.
  • Makes decisions regarding store operations and planning.
  • Controls workflow through successful planning and delegation.
  • Executes task directives within designated time frames.
  • Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets.
  • Communicates effectively with executive team.
Requirements:
  • 1 year Retail Management experience.
  • Bachelor's Degree preferred.
  • Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.
About Us:

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For Recently, our team has received the following recognition:

  • #73 in Fortune 100 Best Companies to Work For 2023
  • #4 in Fortune Best Workplaces in RetailTM 2022
  • #93 in Best Workplaces for MillennialsTM 2023
  • #34 in Fortune Best Workplaces for WomenTM 2022

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