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Medical Device Field Service Technician
2 months ago
Vyaire Medical is a global leader in respiratory care, and we're seeking a skilled Medical Device Field Service Technician to join our team. As a key member of our service team, you'll play a critical role in ensuring our customers receive exceptional support and service.
Key Responsibilities:- Provide top-notch customer service, resolving issues and complaints in a timely and effective manner.
- Communicate clearly and promptly with customers and internal stakeholders about service call status, ETA's, and resolution status.
- Promote and sell service contracts, upgrades, parts, and billable labor revenue to meet established goals and guidelines.
- Develop a deep understanding of our corporate and service department procedures and policies, including customer complaint handling and medical device reporting.
- Accurately and timely document field activity, expenses, time distribution, and other required information.
- Build strong relationships with internal and external customers, providing exceptional service and support.
- Maintain proper and accurate inventory for service purposes, adhering to approved policies and procedures for inventory controls.
- Stay up-to-date with Vyaire products and applications through continuous training and self-development.
- Aspire to develop into a full-line representative as national opportunities arise.
- Maintain company assets securely and in working order.
- Credentialing: Secure and maintain required credentials for Vyaire Medical and its customers, which may include mandatory vaccinations and other tests.
- Travel: Up to 90% of the time, with valid driver's license and clean driving history.
- Location: Refer to active requisition.
- Physical Demand: Ability to lift a minimum of 50 lbs. without limitations or constraints.
- Associate Degree or 2+ years of equivalent work experience in a technical field, including military experience in a technical field.
- 1 year of basic electro-mechanical, electronic, or other troubleshooting experience.
- Certification in information technology, respiratory therapy, or process improvement training is a plus.
- Electronic or biomedical equipment repair experience, IT or network experience, and understanding of respiratory care and/or ventilation principles are desired.
Vyaire Medical offers a comprehensive benefits package, including various options to meet the diverse needs of our employees. Must be legally authorized to work in the country of employment without sponsorship for employment visa status.
