Account Director
7 days ago
As a key member of our team, the Account Director will oversee the account and other projects for our clients, ensuring exceptional service delivery and financial performance.
Key Responsibilities:- Oversee one or more account teams to deliver BAU operational excellence
- Manage the day-to-day client relationship, identifying opportunities to develop the account
- Ensure the achievement of budgeted profit and provide leadership for an individual or team
- Conduct diagnostic meetings with existing clients for process audits, issue tracking, and resolution
- Provide support in crafting responses to RFIs/RFPs and SOWs, as well as quotes and client pricing schedules
- Plan yearly scope of work/budget with the client to discuss client relationship, performance, budget, forecasting, and new strategic initiatives
- Oversee the management of project/campaign details and coordination from start to completion
- Train the client on how to use internal Tag systems as required
- Identify opportunities to expand the business to other areas of the company
- Succession planning- Oversee the growth and management of staff
- Oversee the creation of Management Information (MI) on a regular basis, including metrics for Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
- Monthly reporting and provide input for Quarterly Business Review (QBR) content
- Take part in the Client Feedback Program to monitor client satisfaction levels
- Bachelor's Degree in Marketing or related field
- 5+ years of experience in Account Management
- 4-7 years sales background or project management background
- Minimum 3 years experience in marketing production service delivery or a sourcing role
- Strong subject matter expertise in Creative Production or Sourcing
- Working knowledge of campaign management and content production across all media channels
- Understanding production and versioning of TVC elements, digital and social execution, print (including direct mail, literature), Press and Out of Home (OOH)
- Experience with leveraging Project Management, Workflow, and Digital Asset Management technology
- Experience with the billing cycle from invoice generation to accounts receivables
- Experience in more than 1 more media type
- Demonstrate ownership and management of one or more P&Ls
- Superior customer service skills
- Excellent written and verbal communication skills
- Ability to multitask, prioritize workload, and be extremely detail-oriented
- Polished presentation skills
- Highly organized
- Motivate and lead a team
Office Environment
The salary range for this position is $110k minimum - $130k maximum per annum pro rata. Compensation varies depending on location, job-related factors such as experience, responsibilities, and business needs.
This is an opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development, and an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.
We've made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers.
As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.
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