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Site Operations Specialist

2 months ago


Andover, Massachusetts, United States Thermo Fisher Scientific Full time
Job Summary

Thermo Fisher Scientific is seeking a skilled Site Account Representative II to enhance technical expertise and improve equipment availability and reliability at our Andover location. This role involves implementing LEAN principles and Continuous Improvement methodology alongside the Site Operations Lead and asset management/maintenance teams.

Key Responsibilities:
  • Perform and support a wide range of engineering and customer support tasks, including field investigations, project scope development, vendor walk-downs, and shutdown coordination.
  • Provide occasional project oversight and supervisory roles for contracted resources.
  • Foster and promote a safety culture by exemplifying and enforcing site safety procedures.
  • Promote a Culture of Inclusion & Equity aligned with Thermo Fisher's values.
  • Apply and adapt a wide-ranging understanding of operational principles and practices using current technologies and progressive experience.
  • Actively participate in or lead site & corporate initiatives like Communities of Practice and VPP compliance.
  • Demonstrate working knowledge of MS Excel, Microsoft Project Manager, CMMS systems, AutoCAD, and similar software.
  • Collaborate effectively with internal team members, customers, colleagues, management, external vendors, contractors, and visitors.
  • Serve as a field Lead or Project Lead on assigned projects, performing complex engineering assignments.
  • Lead Root Cause Analysis (RCA) investigations.
  • Review PM and corrective work orders to ensure adequate resolution.
  • Collaborate with site reliability engineers to ensure consistent and reliable service delivery using advanced analytical techniques.
  • Coordinate and develop shutdown strategies with planners, schedulers, and project teams to minimize operational impact.
  • Analyze and launch cost reduction initiatives.
Requirements:
  • Degree in Engineering required.
  • 1+ year of customer service experience preferred.
What We Offer:

We offer competitive remuneration, annual incentive plan bonus, healthcare, company 401k, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation. Our Mission is to enable our customers to make the world a healthier, cleaner and safer place. As one team of 100,000+ colleagues, we are working together to accelerate research, tackle scientific challenges, drive technological innovation and support patients in need. StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.