Technical Support Specialist

4 weeks ago


Seymour, Indiana, United States Duke Energy Full time
Role Summary

The Engineering Technologist I is the first level of non-Engineer degreed technical support, applying developing technical expertise to solve simple problems and management skills to provide oversight of work in a specific area of developing expertise, with close supervision.

The Engineering Technologist II is the second level of non-Engineer degreed technical support role job classification, applying technical expertise to solve more complex problems and management skills to provide oversight and direction of work in a specific area of expertise, with general supervision.

Key Responsibilities
  • Applies technical expertise in the identification, analysis, and resolution of problems in the area of expertise
  • Ensures accomplishment of business goals and objectives through effective planning, organizing, estimating, scheduling, and monitoring of work activities
  • Applies beginner-level knowledge in preparing thorough and accurate technical reports, correspondence, documentation, calculations, and sketches
  • Conducts engineering and related studies
  • Strives to continually improve job-related, technical, and professional knowledge, skills, and performance
  • Develops positive working relationships to effectively coordinate work activities
  • Demonstrates effective verbal and written communication skills
  • Maintains accurate records and files
  • Supports the company's goals and represents the company positively and professionally
Required Qualifications

Engineering Technologist I: Associates degree in Engineering Technology or High School/GED and 4 years related work experience

Engineering Technologist II: Associates degree in Engineering Technology, 2 years related work experience, or High School/GED and 6 years related work experience

Preferred Qualifications

Bachelor's degree in Engineering Technology, experience in the utility industry, and understanding of basic principles of project management

Working Conditions

Hybrid: Work will be performed from both remote and onsite locations after the onboarding period. Employees should live within a reasonable commute to the designated Duke Energy facility.


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