Technical Support Specialist
4 weeks ago
The Engineering Technologist I is the first level of non-Engineer degreed technical support, applying developing technical expertise to solve simple problems and management skills to provide oversight of work in a specific area of developing expertise, with close supervision.
The Engineering Technologist II is the second level of non-Engineer degreed technical support role job classification, applying technical expertise to solve more complex problems and management skills to provide oversight and direction of work in a specific area of expertise, with general supervision.
Key Responsibilities- Applies technical expertise in the identification, analysis, and resolution of problems in the area of expertise
- Ensures accomplishment of business goals and objectives through effective planning, organizing, estimating, scheduling, and monitoring of work activities
- Applies beginner-level knowledge in preparing thorough and accurate technical reports, correspondence, documentation, calculations, and sketches
- Conducts engineering and related studies
- Strives to continually improve job-related, technical, and professional knowledge, skills, and performance
- Develops positive working relationships to effectively coordinate work activities
- Demonstrates effective verbal and written communication skills
- Maintains accurate records and files
- Supports the company's goals and represents the company positively and professionally
Engineering Technologist I: Associates degree in Engineering Technology or High School/GED and 4 years related work experience
Engineering Technologist II: Associates degree in Engineering Technology, 2 years related work experience, or High School/GED and 6 years related work experience
Preferred QualificationsBachelor's degree in Engineering Technology, experience in the utility industry, and understanding of basic principles of project management
Working ConditionsHybrid: Work will be performed from both remote and onsite locations after the onboarding period. Employees should live within a reasonable commute to the designated Duke Energy facility.
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