Technical Solutions Strategist/Senior Enterprise Architect

3 weeks ago

Washington, United States salesforce Full time

At Salesforce, We Empower Trailblazers

Company Overview

We are a customer-centric company inspiring the future of business with AI+ Data +CRM. Our core values drive us to help companies across every industry connect with customers in a whole new way and empower individuals to be trailblazers.

Salesforce is seeking multiple Technical Architects to join our Professional Services team within the Customer Success Group (CSG). As a strategic advisor and Salesforce product expert, you will serve the company's largest, most complex enterprise customers.

You will collaborate with Customers and Partners during project cycles, sharing your extensive knowledge of the Salesforce.com platform and product suite. With experience in technical architecture, enterprise integration, and business solution implementation, you will drive toward the best possible solutions.

Your Impact

  • Ensure scalable and standard methodology solutions to meet and exceed customer needs.
  • Guide the evaluation of business and technical requirements.
  • Build relationships with key collaborators and team members.
  • Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
  • Align with project and engagement managers to support planning and implementation in close collaboration with the customer.
  • Review and guide project vision and direction, implementation approach and key artefacts.
  • Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.
  • Where required, hands-on application configuration to meet customer needs.
  • Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics like communication strategies or executive influence.
  • Fuel internal growth by identifying, leading or contributing to pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.
  • Where required, support pre-sales activities to position Salesforce Services.
  • Contribute to broader goals by becoming a citizen philanthropist and give back to our communities through volunteering activities.
Key Qualifications
  • Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object-oriented languages.
  • Ability to analyze, design, and optimize business processes via technology and integration.
  • Experience in guiding customers and project members in rationalizing and deploying emerging technology for business use cases.
  • Work independently and as part of a distributed team, taking ownership of problems.
  • Rapidly learn new technologies as well as strong presentation, communication, and facilitation skills.
  • Available to travel regionally and occasionally internationally based on customer needs.
  • Experience will be evaluated based on alignment to core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
Prioritized Skills and Experience
  • A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).
  • Ability to build and maintain key relationships with C-level / mid level and key decision makers.
  • Experience as a Senior Architect and/or CTO in a mid to large-sized organisation with leadership driving an organisational transformation in a matrixed organisation.
  • Experience of defining and delivering enterprise applications on the Salesforce Platform, including coded solutions.
Compensation Package

For Washington D.C based roles, the base salary hiring range for this position is $151,800 to $243,100. For Maryland based roles, the base salary hiring range for this position is $151,800 to $243,100.

Benefits & Perks
  • Comprehensive benefits package, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
  • World-class enablement and on-demand training with Trailhead.com.
  • Exposure to executive thought leaders and regular 1:1 coaching with leadership.
  • Volunteer opportunities and participation in our 1:1:1 model for giving back to the community.
  • Visit https://www.salesforcebenefits.com/ for more details.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Accommodations Statement

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Equality at Salesforce

We believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at https://www.equality.com/ and explore our company benefits at https://www.salesforcebenefits.com/.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

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