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Customer Service Specialist II
2 months ago
At TE Connectivity, we are seeking a highly skilled Customer Service Specialist II to join our team. As a key member of our Customer Service Team, you will interact with customers, sales and service representatives to handle a variety of pre-sales or post-sales service functions.
Key Responsibilities:
- Take and process transactions via phone, internet, and correspondence from customers and representatives
- Respond to inquiries about TE's products or services
- Promote and sell our company's products or services
- Investigate and resolve customer complaints
- Develop strong business relationships via TE's Extraordinary Customer Experience strategy
Requirements:
- Japanese high fluency in reading and writing
- English business level
- Bachelor's degree
- Knowledge and management of databases: Excel formulas
- Management of service situations to meet customer needs
- Handling of personal or professional negotiation situations
Benefits:
- Salary will depend on experience, abilities, and skills
- Non-managerial staff: Annual income of 5 million yen or more
- Standard working hours: 8:30 to 17:00 (lunch break: 45 minutes)
- Flex work available (core time: 10:00 - 15:00)
- Salary increase once a year, bonus twice a year, overtime allowance, meal allowance, company insurance, transportation expenses, retirement allowance, property accumulation savings system, condolence allowance, accommodation subsidies, scholarships, and employee cafeteria
Work Environment:
- Complete weekend system (Saturdays and Sundays)
- Summer/year-end and New Year holidays
- Paid holidays
- Injury and illness holidays
- Annual holidays 129 to 131 days (according to the calendar)
- Condolence holidays
- Birthday holidays
- Anniversary
- Refreshment holidays
- Clear leave
- Prenatal/postnatal leave
- Childcare leave
- Nursing care leave
About TE Connectivity:
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home.
What We Offer:
- Competitive total rewards compensation
- Generous 401(k) Plan
- Tuition Reimbursement
- Benefits start on day one
- Charity Donation Matching Program
- Competitive Paid Time Off
- Employee Resource Groups
- Employee Stock Purchase Program
- Healthcare for Associates and Families
- Health and Wellness Incentives
- Life Insurance and Disability Protection
