ServiceNow Team Lead

3 weeks ago

Broomfield, Colorado, United States MMC Corporate Full time
Job Summary

We are seeking a highly skilled ServiceNow Team Lead to join our team at MMC Corporate. As a key member of our IT organization, you will be responsible for leading the development and implementation of ServiceNow solutions to drive business value and improve operational efficiency.

Key Responsibilities
  • Develop and implement ServiceNow solutions to meet business requirements
  • Lead a team of engineers and administrators to design, develop, and deploy ServiceNow integrations and applications
  • Collaborate with cross-functional teams to integrate ServiceNow with other systems and applications
  • Manage instance security, user access, and data structures
  • Develop and maintain web pages and ServiceNow sites
  • Work closely with platform owner and process leader to tie business to platform integration requirements
  • Provide advice on how business services are delivered with a vision for improvement
  • Participate in process story discussions
  • Responsible for ServiceNow overall costs, budgeting, and payment to ServiceNow and selected integrations
  • Participate in upgrade planning and execution
Requirements
  • 7+ years working in system administration and/or service delivery for large-scale IT services
  • Experience with process design and IT delivery of agreed business processes
  • Proficiency with ServiceNow and related product design and delivery
  • Ability to work to deadlines and within budget constraints
  • Ability to manage multiple projects and priorities
  • Previous experience working in a matrix organization
  • Previous success working in a dynamic environment with the ability to adapt to changing priorities
  • Proficiency with ServiceNow and related product design and delivery
  • Technical ability to develop, design and maintain web pages and ServiceNow sites
  • Demonstrated knowledge of re-using and combining existing systems to develop novel solutions as new needs arise
  • Working knowledge of various best practice frameworks such as ITIL, service management, project management, etc.
About Us

Marsh McLennan is the world's leading professional services firm in the areas of risk, strategy and people. The Company's more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.

Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well-being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting us. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

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