Current jobs related to Customer Experience Specialist - Bloomington, Indiana - Vector Solutions

  • Customer Experience Representative

    4 weeks ago

    Bloomington, Indiana, United States Royal South Toyota Mazda Volvo Full time

    About the Role:We are seeking a highly motivated and detail-oriented Product Specialist to join our team at Royal South Toyota Mazda Volvo. As a Product Specialist, you will play a crucial role in providing excellent customer service and expert knowledge on our wide range of products.Key Responsibilities:Assist customers in selecting the right products for...

  • To Go Specialist

    3 weeks ago

    Bloomington, Indiana, United States Red Lobster Full time

    Job Summary: As a To Go Specialist at Red Lobster, you will be responsible for delivering exceptional service to our guests by offering personalized recommendations and ensuring accurate orders are fulfilled. Your primary focus will be on enhancing the takeout experience, making every interaction a positive one.Key Responsibilities:Take accurate orders and...

  • To Go Specialist

    3 weeks ago

    Bloomington, Indiana, United States Red Lobster Full time

    As a To Go Specialist at Red Lobster, you will be responsible for delivering exceptional customer service and ensuring a seamless takeout experience. Key responsibilities include:Key Responsibilities:Offer personalized service and food and drink suggestions to enhance the guest's experienceTake accurate orders and assemble prepared food and drink...

  • Insurance Career Specialist

    2 weeks ago

    Bloomington, Indiana, United States Carolina Mendez - State Farm Agent Full time

    We are seeking a highly motivated and customer-focused individual to join our team as an Insurance Career Specialist - Sales and Customer Service Representative. In this role, you will have the opportunity to work with a State Farm independent contractor agent, marketing only State Farm insurance and financial service products.Your primary responsibility...

  • Customer Service Representative

    1 month ago

    Bloomington, Indiana, United States Knitwell Group Full time

    About UsAt Lane Bryant, we're passionate about empowering women to feel confident and beautiful in their own skin. Our brand has been a leader in the plus-size fashion industry for over 120 years, and we're committed to providing our customers with the best possible shopping experience.About the RoleWe're seeking a talented Customer Specialist to join our...

  • To Go Specialist

    4 weeks ago

    Bloomington, Indiana, United States Red Lobster Full time

    Red Lobster Job OpportunityJob Title: To Go SpecialistAs a To Go Specialist at Red Lobster, you will play a key role in enhancing our guests' takeout experience. Your responsibilities will include:Key Responsibilities:Providing personalized service and making food and drink suggestions to our guests.Taking accurate orders and assembling prepared food and...

  • Product Specialist

    4 weeks ago

    Bloomington, Indiana, United States Royal South Toyota Mazda Volvo Full time

    We are seeking a highly skilled and customer-focused Product Specialist to join our team at Royal South Toyota Mazda Volvo. As a Product Specialist, you will play a crucial role in providing exceptional customer service and expert knowledge on our wide range of products. Your primary responsibilities will include assisting customers in selecting the right...

  • Product Specialist

    2 weeks ago

    Bloomington, Indiana, United States Royal South Toyota Mazda Volvo Full time

    We are seeking a highly motivated and detail-oriented Product Specialist to join our team at Royal South Toyota Mazda Volvo. As a Product Specialist, you will play a crucial role in providing excellent customer service and expert knowledge on our wide range of products. We need individuals who are charismatic and love speaking with all types of people.Key...

  • Coatings Specialist

    4 weeks ago

    Bloomington, Indiana, United States Icon Consultants Full time

    Job SummaryWe are seeking a skilled Coatings Specialist to join our team at Icon Consultants. The ideal candidate will have a strong background in industrial painting and be able to work independently with minimal supervision.Key ResponsibilitiesOperate and maintain coating equipment, including guns, hoppers, and booth collection systems.Conduct visual...

  • Automation Controls Specialist

    3 weeks ago

    Bloomington, Indiana, United States Ocado Group Full time

    Job Title: Automation Controls SpecialistWe are seeking an experienced Automation Controls Specialist to join our team at the Monroe, OH customer fulfillment center. As a key member of our Automation Control team, you will be responsible for investigating and resolving control issues in our live operational systems.Your primary focus will be on ensuring the...

  • Retail Product Specialist

    4 weeks ago

    Bloomington, Indiana, United States Skechers U.S.A. Full time

    Skechers U.S.A. is seeking a dynamic and customer-focused Retail Product Specialist to join our team. As a key member of our sales floor team, you will be responsible for creating a positive and engaging shopping experience for our customers. Your primary responsibilities will include: **Engaging Customers** * Greet and interact with customers in a...

  • Lead App Specialist

    3 weeks ago

    Bloomington, Indiana, United States TopBuild Full time

    About Your Future with TopBuildWe are seeking a highly skilled Lead App Specialist to join our team in Monroe, NC. As a leading installer and distributor of insulation and building material services nationwide, we offer a unique opportunity to grow your career in a dynamic and inclusive environment.Our Company CultureAt TopBuild, we value integrity,...

  • Facilities Maintenance Specialist

    3 weeks ago

    Bloomington, Indiana, United States GDI Integrated Facility Services Full time

    GDI Integrated Facility Services is seeking a skilled Facilities Maintenance Specialist to join our team. As a Facilities Maintenance Specialist, you will be responsible for ensuring the cleanliness and maintenance of commercial office buildings. Your duties will include cleaning restrooms, break-rooms, dusting, and trash removal, as well as sweeping,...

  • Quality Assurance Specialist

    3 weeks ago

    Bloomington, Indiana, United States Berry Global Full time

    Job SummaryBerry Global is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products by conducting lab tests and inspections.Key Responsibilities:Conduct lab tests and inspections to ensure product qualityIdentify and report any quality issues or...

  • Radiologic Imaging Specialist

    3 weeks ago

    Bloomington, Indiana, United States Anders Group Full time

    Anders Group is seeking a skilled Radiologic Imaging Specialist to fill a current need in our medical staffing firm. The ideal candidate will have graduated from an accredited school and hold a state license or registration where applicable. We offer licensure reimbursement, CEU reimbursements, travel reimbursements, and rental car allowances to support our...

  • Baker and Pastry Specialist

    3 weeks ago

    Bloomington, Indiana, United States Crumbl Cookies Full time

    We are seeking a skilled Baker and Pastry Specialist to join our team at Crumbl Cookies. If you have a passion for baking and a desire to create memorable experiences for our customers, we want to hear from you.Responsibilities:Measure and combine ingredients to create high-quality baked goodsDecorate and display finished productsEnsure food safety and...

  • Floor Installation Specialist

    2 weeks ago

    Bloomington, Indiana, United States Floor Coverings International of Bloomington Full time

    Job DescriptionFloor Coverings International, the #1 flooring franchise in North America, is seeking an experienced Flooring Installation Specialist to join our team. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. As a Flooring Installation Specialist, you will be responsible for executing on our...

  • Warehouse Operations Specialist

    4 weeks ago

    Bloomington, Indiana, United States FedEx Full time

    {"title": "Warehouse Operations Specialist", "description": "At FedEx, we're committed to delivering exceptional service to our customers. As a Warehouse Operations Specialist, you'll play a critical role in ensuring the smooth operation of our warehouse facilities.Key Responsibilities:Load, unload, and sort packages of various sizesWork efficiently in a...

  • Pest Control Specialist

    4 weeks ago

    Bloomington, Indiana, United States Orkin Full time

    OverviewAt Orkin, we're committed to delivering exceptional pest management services to our customers. As an Orkin Pro, you'll play a critical role in protecting what people value most: their homes.ResponsibilitiesComplete our comprehensive training program to become a certified pest control specialistDrive a company vehicle and follow a route schedule to...

  • Sales Associate

    3 weeks ago

    Bloomington, Indiana, United States Talbots Full time

    Key Responsibilities: Engage with customers to sell relevant products and services Build and cultivate relationships with customers and colleagues Demonstrate excellent verbal communication skills and a passion for selling Maximize store traffic and create organized and thoughtful sales strategies Collaborate with the team to achieve sales goals and provide...

Customer Experience Specialist

2 months ago

Bloomington, Indiana, United States Vector Solutions Full time
Customer Care Specialist

At Vector Solutions, we're passionate about delivering intelligent software solutions that empower our customers to make safer, smarter, better decisions. As a Customer Care Specialist, you'll play a critical role in helping our customers understand how to use our software to improve their job effectiveness and maintain satisfaction with our company.

Key Responsibilities:
  • Act as the first point of contact for inbound customer inquiries and internal team member requests, employing empathy, curiosity, and care to troubleshoot and resolve complex customer issues in a timely manner.
  • Provide outstanding care by responding quickly to all customer requests, both internal and external, in a professional and timely manner, and maintain frequent communication to resolve or escalate reported issues.
  • Accurately and knowledgeably convey action steps toward and/or resolutions to customer-reported issues, track, route, and redirect problems to the correct resources by escalating appropriately.
  • Adeptly utilize and manage customer care and ticketing tool systems to manage customer support requests, develop a strong knowledge of Vector Solutions' web-based products, and align these solutions to meet the specific needs of each customer.
  • Understand the customer's business process, educate them on software features that are not being used that would fulfill their needs, recognize industry best practices to implement at customer sites, and deliver creative solutions to customer business processes that aren't currently met by the software.
  • Notify customers when new product releases are available and when system maintenance impacts availability, understand product development lifecycle and escalation guidelines to understand how customer requests may be fulfilled, and assist with and lead administrative tasks and other special projects as needed.
  • Craft and publish Knowledge Articles and user guides for internal and customer education, process user registrations for the online customer Community, conduct member vetting and dispute resolution, participate in internal feature demonstrations to maintain knowledge of new features and corrections to software, and provide feedback to the Product and Design teams on user observation, potential product improvements, and recurring or impactful issues in the software.
  • Support other Department teams as needed to provide the best possible experience for our customers, collaborate with Operations and Product teams to ensure timely resolutions or escalation of issues, and serve as a certified product specialist for two or more product lines.
Requirements:
  • Excellent phone and conversational skills in addition to well-developed writing skills.
  • Customer Service-oriented attitude with a combination of terrific customer skills, attention to detail, and expertise in resolving customer issues quickly.
  • Ability to work a flexible schedule of the hours of 8am-8pm in EST time zones.
  • Comfortable working independently with minimal supervision.
  • Time management, goal setting, and prioritization capability.
  • Thrives working in a team environment, including cross-functional teams across departments.
  • Proficient in browser software, Microsoft Office suite (Excel, Word, PowerPoint, Office), and the ability to learn additional software.
  • Ability to adapt to new conditions, assignments, and deadlines.
  • Proficient in troubleshooting and screen-sharing practices.
  • Efficient problem-solving and critical-thinking skills utilizing all available tools and information.
  • Ability to defuse potentially tense situations.
  • Preferred basic understanding of Salesforce and Jira software.
  • Must be able to wear many hats, have a positive attitude, and desire to take on additional responsibility.
  • 2+ years' customer service experience.
  • Must be a U.S. Citizen with the ability to obtain Federal Security Clearance.
  • Previous experience with Salesforce or other customer relationship management software desirable.
  • PSSQL script experience preferred but not required.
  • Prolonged periods of sitting at a desk and working on a computer.
  • May occasionally lift up to 15 pounds.
  • This position does not have supervisory responsibilities.

We're proud to offer a comprehensive benefits package, a healthy work-life balance, and opportunities for growth and development. If you're passionate about delivering exceptional customer experiences and want to join a team that values teamwork, customers first, making a difference, inclusiveness, acting now, and curiosity, we encourage you to apply.