Senior Guest Services Agent

7 days ago

AR United States Compass Group Careers Full time
Senior Guest Services Agent

At Compass Group Careers, we are seeking a highly skilled and experienced Senior Guest Services Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Assign duties to Front Office employees to ensure completion of shift duties and provide guidance on difficult procedures.
  • Monitor staff performance, providing feedback and maintaining communication logs with staff and managers.
  • Ensure rooms and services are correctly accounted for within guest statements and properly account for services provided by the hotel.
  • Assist guests with check-out payments or charges, accepting and recording vouchers, credit, traveler's checks, and other forms of payment.
  • Balances and drops receipts according to accounting specifications.
  • Provides guests with information about the facility, services, and amenities, and responds to special requests.
  • Promptly answers telephone and email inquiries, retrieves and forwards messages to/from guests, and retrieves mail, packages, and facsimiles or other special items for customers as requested.
  • Fields and resolves guest complaints or escalates for resolution to appropriate departments.
  • Assists guests in emergency situations and maintains adequate supplies and functional equipment at the Front Desk.
Requirements:
  • Previous customer service experience required.
  • Ability to work in a fast-paced environment and provide exceptional customer service.
  • Strong communication and problem-solving skills.
  • Ability to work a full-time schedule, including rotating weekends.
Benefits:
  • Full-time and part-time positions offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits.
  • Full-time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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