Night Auditor
4 weeks ago
At EAST Miami, we're looking for a dynamic and enthusiastic Guest Experience Overnight Host to join our team. As a key member of our Guest Experience team, you will be responsible for creating authentic and memorable experiences for our guests.
Key Responsibilities:
- Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
- Provide a warm and sincere welcome to guests, using a positive and clear speaking voice, and responding to their requests and inquiries.
- Run and review daily reports and logs, and be responsible for the night audit process, including credit card and cash consolidation, and settling hotel house accounts.
- Handle guest complaints and inquiries in a courteous and efficient manner.
Requirements:
- Minimum 1 year of relevant experience at a comparable quality property.
- Able to work weekends and holidays.
- Strong interpersonal and communication skills, with excellent command of both written and spoken English.
What We're Looking For:
- Adaptable thinkers who thrive in a dynamic environment.
- Feedback enthusiasts who value open communication and are not afraid to give or receive feedback.
- Passionate pioneers who bring energy and zeal to make a difference every day.
Benefits:
- Dine at our team Canteen and save on meals.
- Enjoy complimentary room nights at all of our hotels.
- Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
- Enjoy discounts at our restaurants and bars.
- Discounted transportation passes and parking nearby.
- Enjoy an annual paid Fun Leave, a day dedicated to having a blast.
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