Senior Business Analyst

3 weeks ago

Dallas, Texas, United States Dallas County Full time
Job Summary

As a Senior Business Analyst at Dallas County, you will play a critical role in driving business transformation and improvement initiatives. You will work closely with business partners to gain a deep understanding of their needs and develop strategic solutions to address them.

Key Responsibilities
  • Provide strategic business analysis services to business partners
  • Work closely with business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap, and context
  • Review assigned business processes from end-to-end to identify and address operational, financial, and technological risks
  • Interface and collaborate with other IT staff in the design of new programs, processes, projects, and software
  • Assist other participants with analysis, validation, application testing, defect tracking, and training as needed
  • Interface with software project team members to assist in all aspects of business requirements and testing activities
  • Participate in the coordination and monitoring of software development activities
  • Assist with establishing test procedures and scripts
  • Research and prepare statistical reports using data from systems and surveys; consolidate information into cohesive and understandable deliverables for management decision-making
  • Ensure alignment between user requirements, funding requirements, technical requirements, and system capabilities
  • Lead project team of Business Analysts, Systems Programmers, and end-users in the definition of systems requirements, often for projects or programs using multiple technical disciplines
  • Lead business requirements analysis, validation, and verification, ensuring that requirements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable
  • Provide project-level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
  • Conduct change impact analysis to assess the potential implications of changes and document business rules, functions, and requirements
  • Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies
  • Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task, and workflow analysis, and/or requirements workshops
  • Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution, and improvement of action plans by providing advice and guidance to others in the application of information and best practices
  • Facilitate requirements prioritization based on business value
  • Perform other duties as assigned

Requirements
  • Education and experience equivalent to a Bachelor's degree from an accredited college or university in Business, Information Systems, or in a job-related field of study
  • Master's degree preferred
  • Five (5) years of job-related experience
  • Experience in delivering business analysis and/or experience in one or more of the following areas: business transformation and optimization, business relationship management, and business process management preferred
  • Business Analysis, ITIL, and/or Project Management certifications preferred
  • Knowledge of business analysis, delivering software implementations, and/or software development projects working in all phases of the SDLC utilizing waterfall and/or agile methodologies
  • Knowledge of customer management
  • Knowledge of existing, new, and emerging technologies and ability to practically apply them to new business designs and business models to achieve targeted business outcomes
  • Knowledge in all aspects of designing and constructing business capabilities, value streams, business processes, and organizational structures
  • Knowledge of facilitation of projects and products, and organization change management
  • Knowledge of metrics development
  • Knowledge of business process management, workflow, and integration methods and tools
  • Skill in using Microsoft Office, Visio, and Project; have familiarity with MS Teams and SharePoint
  • Ability to demonstrate analytical and conceptual skills
  • Ability to demonstrate statistical and information analysis skills
  • Ability to create original concepts and theories for a variety of projects
  • Ability to establish and maintain a high level of customer trust and confidence
  • Ability to analyze project and product needs and determine resources needed to meet objectives and solve problems
  • Ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing
  • Ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors, and the general public
  • Ability to be innovative with aptitude for foresight, and design and systems thinking
  • Must possess a valid Texas Driver's License and good driving record
  • Will be required to provide a copy of 10-year driving history
  • Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code
  • Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC, and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems
  • Individuals must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement

Physical Requirements
  • Occasional lifting/carrying of 5-10 lbs.
  • Visual acuity, speech, and hearing
  • Hand and eye coordination and manual dexterity necessary to operate computer keyboard and basic office equipment
  • Subject to handling, walking, sitting, standing, bending, and reaching to perform the essential functions

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