Fitness Manager
1 week ago
The Head Coach is responsible for delivering a world-class experience to all customers in the facility. This is achieved through fitness consultations, evaluations, and regular check-ins with current customers.
The Head Coach must possess excellent customer service skills to build strong relationships with customers.
This role is also responsible for maintaining accurate financial profiles for personal training members and promoting the department's financial growth.
As the leader of the club's personal training department and a team of personal trainers, this position requires strong leadership skills, proficient social skills, and a commitment to growth.
Duties and Responsibilities:- Sales and Portfolio Management
- Maintain accurate financial profiles for personal training members and promote the department's financial growth.
- Facility Management
- Maintain the integrity of the facility and equipment.
- Service Standards
- Provide excellent customer service, which includes regular engagement with members to help them create and achieve goals.
- Customer Satisfaction
- Make decisions regarding positive and negative feedback, cessation of personal training membership requests, and other inquiries.
- Community Involvement
- Build and maintain business-to-business relationships, attend local community events.
- Brand Ambassador
- Exemplify what it means to be an Anytime Fitness team member by working every day to better yourself and those around you.
- Perform other related duties as assigned by direct supervisor.
- Directly supervises 2-5 employees within the facility.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include planning, assigning, and directing work; rewarding and disciplining employees; appraising performance; maintaining work schedules; addressing complaints and resolving problems.
- Must be able to work from the facility.
- Must be able to work required hours as listed:
- Monday/Wednesday – 11a-7p
- Tuesday/Thursday – 10a-7p
- Friday – 7a-12p
- Strong communication skills.
- Must be coachable.
- Strong problem-solving skills.
- Strong knowledge of health, fitness, and physiology.
- Understands the importance of team cohesion.
- Must be personable.
- High school diploma or general education degree (GED).
- Bachelor's Degree (BA) from four-year college or university in Exercise Science (preferred, but not necessary).
- One year of fitness training experience.
- Certificates, licenses, and registrations required: CPR/AED Certification, Current Personal Training Certification (or ability to be certified within 90 days).
- Computer skills required: (Microsoft Office Suite, POS Systems (not required but a plus), Gym Management Software (not required but a plus)).
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