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Epic Systems Analyst

2 months ago

Irving, Texas, United States Christus Health Full time
Job Title: Epic Analyst

Job Summary:

The Application Systems Analyst II serves as a liaison between system end-users, operational leaders, and vendors to design, build, and optimize assigned applications in a timely and high-quality manner. This role provides application support and optimization, working closely with the Service Desk to assist in responding to service requests.

Key Responsibilities:

  • Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical requirements.
  • Collaborate across project borders with other teams, thinking outside the box and proposing practical solutions to issues.
  • Demonstrate a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system areas.
  • Utilize application training, application websites, and application resource materials regularly and effectively, guiding newer team members in utilizing these resources.
  • Thoroughly understand operations, proactively identifying opportunities to enhance customer usability, efficiency, and/or experience, representing user needs and expectations in larger, more complex system updates and enhancements.
  • Perform working-level process and requirement analysis, including process mapping, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross-team solutions.
  • Responsible for completing working-level gap analysis and providing recommendations.
  • Able to clearly articulate complex design, configuration issues to end-users and project stakeholders, maintaining relationships with end-user leadership post-engagement.
  • Proactively address end-user conflicts, contributing to strategy discussions by identifying options with associated pros and cons with team members.
  • Facilitate making timely decisions, making sound decisions even in the absence of complete information, recognizing when a quick 80% resolution will suffice.
  • Adhere to organization standards for system configuration and change control.
  • Strong technical proficiency in application-specific design and configuration, able to clearly articulate and communicate core design, configuration concepts to end-users.
  • Able to independently analyze, design, and configure the application, teaching design, configuration concepts to new team members.
  • Collaborate and develop strong relationships with end-user communities, customers, and business partners.
  • Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, creating efficiencies, and ensuring optimal operational processes.
  • Coordinate code changes with appropriate vendors related to financial and business application issues.
  • Collaborate with Technical Teams to identify and infrastructure-related issues that have resulted in application issues.
  • Share industry best practices from vendors with Operational Leaders.
  • Demonstrate increasing technical knowledge of the assigned application, including relationships of infrastructure and impact to users if unavailable.
  • Serve as a liaison between business operations and providers, internal information technology, system users, and vendors working within the defined project objectives for issue and problem resolution.
  • Follow strict change management processes, ensuring proper approval, testing, and validation of system changes.
  • Written documentation delivered to end-users and leadership shows consistency and attentive review, being a team player and able to proactively communicate issues and concepts to project leadership.
  • Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors, managing his/her work in an effective and agreeable way among peers.
  • Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.
  • Maintain high standards for quality of work for self and others, providing oversight and feedback on team member design, configuration, and deliverables.
  • Manage medium complexity projects/requests, collaborating with team members as needed, proactively evaluating all new release and functionality of applications.
  • Complete assigned courses within Healthstream, other electronic tracking tools for educational-related material, or attend presentations in person as assigned.
  • Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department.
  • Escalate when SLAs are breached or appropriate vendor action is not occurring.
  • May be required to travel to perform duties.
  • May be required to work long hours during critical problems and on-call rotation.
  • Assist in preparation and conducting of continuing formal or informal training sessions for users and co-workers.
  • Identify and seize new opportunities, display a can-do attitude in good and bad times, and step up to handle tough issues.
  • Perform other duties as assigned.

Requirements:

  • Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems.
  • Ability to present complex data in a meaningful method, i.e., charts, graphs.
  • Ability to adjust to and implement change.
  • Problem-solving skills.
  • Multitasking skills.
  • Work as a team member.
  • Proficient in Microsoft applications, including Word, Excel, and PowerPoint.
  • Excellent customer service skills.
  • Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education.
  • Strong organizational skills in managing multiple priorities.
  • 3+ years of experience.
  • 2+ years within healthcare, business, or information systems.
  • Solves moderate incidents without direction.
  • Develops new functionality for requests with little direction.
  • Works in a team setting, sharing information and assisting other junior-level team members.
  • Possesses detailed healthcare knowledge and systems expertise.
  • Makes decisions regarding own work on primarily routine cases.
  • Works under minimal supervision, using independent judgment requiring analysis of variable factors.
  • Collaborates with senior team members to develop approaches and solutions.
  • Mentors and may train team members within own functional or application.
  • Associated certifications on area of focus, preferred.
  • For Epic Analysts:
  • Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date).
  • Certifications or Proficiencies must stay current by maintaining new version training.