Franchise Restaurant Manager

About the Role

We are seeking a highly skilled and experienced Restaurant Manager to join our team at NNP Management LLC. As a Restaurant Manager, you will be responsible for providing strong leadership to your team, delivering exceptional guest experiences, and driving operational excellence in our Dunkin' Donuts restaurant.

Key Responsibilities

• Team Environment
  • Hire, train, and develop a high-performing team of employees
  • Communicate job expectations and provide coaching and feedback to team members
  • Plan, monitor, and appraise employee performance, and implement action plans to drive improvement
• Operational Excellence
  • Create and maintain a guest-first culture in the restaurant
  • Ensure all shifts are adequately staffed to meet guest service goals
  • Maintain a safe, secure, and healthy environment by enforcing safety, food safety, and sanitation guidelines
  • Execute brand standards and systems, and complete audits to drive system improvements
• Profitability
  • Control costs to maximize profitability
  • Execute in-restaurant marketing promotions and new product roll-outs
  • Set sales goals and track results

Requirements

• Fluent in English
• Math and financial management skills
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High School diploma or equivalent

Competencies

• Guest Focus
  • Understand and exceed guest expectations, needs, and requirements
  • Develop and maintain guest relationships
  • Display a sense of urgency with guests
• Passion for Results
  • Set and maintain high standards for self and others
  • Consistently meet or exceed goals
  • Contribute to the overall team performance
• Problem Solving and Decision Making
  • Identify and resolve issues and problems
  • Use information at hand to make decisions and solve problems
• Building Effective Teams
  • Identify and communicate team goals
  • Monitor progress, measure results, and hold others accountable
• Conflict Management
  • Seek to understand conflict through active listening
  • Recognize conflicts as an opportunity to learn and improve
• Developing Direct Reports and Others
  • Work collaboratively with employees to create individual development plans
  • Regularly discuss progress towards goals and adjust development plans accordingly
• Business and Financial Acumen
  • Understand guest and competition
  • Approach situations with an innovative mind
  • Have a working knowledge of profit and loss and other key financial measurements