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Hospitality Ambassador

4 weeks ago

Hollywood, California, United States Drake's Hollywood Full time
Role Summary
A Host at Drake's WEHO is responsible for delivering exceptional service to guests.

As a Host, you will ensure each guest begins their experience with a positive and warm welcome and are able to seat guests according to availability.

You are familiar with our reservations system and manage the flow of service by monitoring all private bookings, events, and walk-in guests.

Hosts answer the phone with a smile and ensure that the guest feels well taken care when calling the restaurant, answering the phone within 3 rings.


Key Responsibilities:
Provide concierge-level service to guests by making them feel welcome and comfortable while waiting for seating
Develop and maintain relationships with guests on a name-to-name basis
Review reservation books in RESY to strategize the most effective plan for seating and planning
Review guest profile notes, photos, and special requests in detail to prepare for every service
Maintain RESY database by adding detailed notes during and after service, or by altering reservations for private bookings and events
Knowledge of menu items, tables, and seat numbers
Strong communication and listening skills to effectively deliver professional and accurate messaging to both guests and teammates
Execute opening, mid-shift, closing, and side work procedures associated with assigned station

Requirements:
Experience working as a Host in fine dining and/or hotel environment
Detail-oriented with writing, communication, and phone etiquette skills
Team-oriented with a strong sense of punctuality, reliability, and professionalism
RESY Reservation system and CRM experience a plus
Demonstrate a sense of urgency, strong work ethic, ability to mentally prioritize, and stay organized in a high-volume atmosphere
Fluent in both written and spoken English
Must be comfortable with repetitive motions (such as walking, bending, and standing), able to safely lift up to 50 pounds, and standing for long periods of time

Benefits:
Employee discount
Flexible schedule
Health insurance
Paid training

Drake's Hollywood is an equal opportunity employer.

Drake's Hollywood provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.