Urology Patient Services Representative

2 weeks ago


West Columbia, South Carolina, United States Prisma Health Full time
Job Summary

As a Patient Services Representative in our Urology department, you will play a vital role in ensuring the smooth operation of our front office. Your responsibilities will include patient registration, pre-certification, charge capture, and accurate coding of diagnoses. You will also be responsible for posting payments, balancing computer reports, and maintaining accurate patient records.

Key Accountabilities
  1. Complete and accurate patient registration, pre-certification, charge capture, and coding of diagnoses
  2. Post payments, balance computer reports, and maintain accurate patient records
  3. Assist patients with questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, etc.
  4. Process benefit correspondence, signature, and insurance forms to expedite payment of outstanding claims
  5. Research and gather information needed to complete outpatient billing process, including charge information from physicians
Requirements
  • High School diploma or equivalent
  • No previous experience required
  • Associate's Degree in technical specialty program of 18 months minimum in length (preferred)
  • Multi-specialty group practice setting experience (preferred)
  • Basic understanding of ICD-9 and CPT coding (preferred)
Work Environment

This is a non-management job that will report to a supervisor, manager, director, or executive. The work environment is fast-paced and requires excellent communication and interpersonal skills.



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