Executive Director of Fitness Operations

3 days ago


Edmond, Oklahoma, United States Life Time Fitness Full time
General Manager Job Description

Life Time Fitness is a leading health and wellness company that champions a healthy and happy life for its members. As the nation's only Healthy Way of Life brand, we deliver an unmatched athletic resort experience and provide a comprehensive healthy living, healthy aging, and healthy entertainment experience that goes beyond fitness to encompass the entire spectrum of daily life for individuals, couples, and families of all ages.

Job Summary

The General Manager position is a high-profile leadership role responsible for the club's overall direction, coordination, operation, and success. The General Manager will ensure the club meets or exceeds financial goals while providing remarkable leadership in areas of customer service, team member relations, sales, in-center business performance, and member participation.

Key Responsibilities
  • Perform daily walk-through inspections to ensure all areas of the club are clean, neat, organized, and like new.
  • Analyze Net Satisfaction Scores to ensure the best member experience is delivered.
  • Monitor budgets, forecasts revenue and expenses for each department monthly/quarterly/annually.
  • Monitor supplies, payroll, cost of goods, and expenses for each department monthly/quarterly/annually.
  • Meet one-on-one weekly with each Department Manager to ensure KPIs are followed and the departments are meeting and exceeding budgetary goals.
  • Mentor Department Managers to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback.
  • Provide effective individual performance evaluations and recognition programs and awards.
  • Authorize new hires, promotions, employee status changes, and terminations with the Department Managers.
Requirements
  • High School Graduate or Equivalent.
  • 5+ years of experience in fitness, retail, or hospitality industries.
  • 5+ years of experience managing 150+ team members.
  • 5+ years of experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets.
  • Experience providing high-end customer service and managing customer concerns.
  • Track record of success in a performance-driven work environment.
  • Excellent interviewing skills.
  • CPR and AED Certified.
  • Ability to sit, stand, walk, reach, climb, and lift up to 50 pounds.
Preferred Requirements
  • Bachelor's Degree in Business or a related field.
  • Sales or Fitness experience.
  • Experience managing multiple units.
  • Experience managing $10MM+ in top-line revenue.

Life Time Fitness is a place for everyone. As an organization, we are committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.



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