Customer Care Associate
2 weeks ago
Customer Service Representative
Sigma Systems Inc is seeking a dedicated Customer Service Representative to join our team.
Role Overview:
As a vital member of our customer service department, you will handle incoming inquiries regarding claims status, eligibility, and benefits. Proficiency in computer operations is essential, as you will be managing calls from both members and providers. Training will be provided on the Avaya communication system.
Key Responsibilities:
1. Manage high-volume inbound calls, providing accurate information and support.
2. Exhibit empathy and professionalism while guiding conversations.
3. Adapt swiftly to a dynamic work environment.
4. Participate in training sessions with full engagement and adherence to policies.
Qualifications:
- High school diploma or GED is required.
- Previous customer service experience is essential.
- Call center experience is preferred, especially in health insurance.
- Bilingual candidates, particularly those fluent in Spanish, are encouraged to apply.
Work Environment:
This position requires flexibility in working hours, with shifts available between 8:00 AM and 8:00 PM. The ability to work the 11:30 AM to 8:00 PM shift is a plus.
Attendance is crucial during the initial training period, and candidates should be prepared for a rigorous schedule.
Professional conduct is expected, including participation in on-camera training sessions.
Note that the work-from-home arrangement is not a substitute for childcare or elder care responsibilities.
Smoking in any form is prohibited during training and while on calls.
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