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Service Operations Coordinator

2 months ago

Las Vegas, Nevada, United States Model 1 Inc. - Las Vegas Full time

Position: Service Administrator
Location: Las Vegas, NV
Compensation: $20 to $25 per hour

Role Overview:
As a Service Administrator, you will play a pivotal role in managing customer vehicle inquiries and overseeing repair processes. This position demands exceptional customer service abilities and a solid understanding of the automotive sector. Your responsibilities will include documenting vehicle issues, entering repair information into our systems, scheduling repair times, and maintaining communication with both clients and the Service Department. Your approachable and knowledgeable nature will be essential as you serve as the initial point of contact for customers.

About Model 1 Inc.:
Model 1 Inc. has established itself as a leader in the commercial vehicle dealership sector since 1980, representing over 20 prominent manufacturers. Our growth is attributed to our commitment to collaborating with clients to deliver innovative solutions, including custom-built vehicles and alternative fuel options.

Core Values:

  • Problem Solving: Leverage your expertise, work together for solutions, and evaluate all perspectives.
  • Positive Environment: Foster approachability, transparency, and a constructive atmosphere.
  • Future Focused: Embrace innovation and pursue opportunities for advancement.
  • Work-Life Balance: Harmonize professional and personal commitments, prioritizing well-being.
  • Accountability: Take charge, resolve challenges, and maintain integrity in all tasks.

Key Responsibilities:

  • Assess vehicles upon arrival and relay service requirements to customers.
  • Prepare work orders and warranty documentation in accordance with established protocols.
  • Monitor vehicle progress and serve as the main contact for customers and sales personnel.
  • Communicate service costs, timelines, and updates effectively.
  • Collaborate with service management, parts, warranty, and accounting teams.
  • Assist in processing warranty claims, securing approvals, and liaising with vendors and repair facilities.
  • Support service team members and confirm parts availability.
  • Conduct administrative duties, including phone management and vehicle tracking.
  • Perform additional tasks as assigned.

Benefits:

  • Comprehensive benefits package including health insurance, paid holidays, and vacation time.
  • Ongoing training and professional development opportunities.
  • Access to a network of mentors and advanced technology to enhance customer service.

Minimum Qualifications:

  • High School Diploma or equivalent.
  • Familiarity with service, parts, sales, and administrative operations.
  • Excellent communication skills, both verbal and written.
  • Understanding of customer needs within the bus manufacturing sector.
  • Professional demeanor, organized, and punctual.
  • Bilingual abilities are advantageous.
  • Team-oriented with a proactive and self-driven approach.
  • Proficient in computer applications (Word, Excel).

Physical Requirements:

  • Ability to work in both office and outdoor settings.
  • Capability to kneel, stoop, squat, crawl, and climb.
  • Must be able to lift, push, and pull a minimum of 50 pounds.
  • Manual dexterity necessary for vehicle assessments.

The company reserves the right to modify responsibilities as needed.