Automotive Service Advisor
1 week ago
We are seeking a highly skilled and experienced Automotive Service Advisor to join our team at Thompsons Auto Group. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining a high level of professionalism in all interactions.
Key Responsibilities:
* Maintain required CSI (Customer Satisfaction) scores
* Promptly greet customers and obtain customer information or update current information
* Write up customer concerns and preview multi-point inspection process
* Perform a walk-around every vehicle and prepare estimates for repairs
* Obtain customer authorization for repair and follow up with customer on progress
* Review repairs once completed with customer and follow up within 48 hours after repairs
* Comply with the BAR Ro standards (write it right)
Requirements:
* Ability to multi-task under pressure with work volume and stay composed
* Great in-person communication skills
* Basic math skills
* Computer knowledge of basic programs and data entry
* Phone etiquette
* Automobile knowledge a plus
* 2 years of experience
Benefits:
* Hourly/plus commission
* Medical, dental, vision, life, LTD, STD
* Paid vacation
* 401k/Roth with match
* Employee discounts
* Professional and fun work environment
* Supportive management that invests in your career
* Job training and advancement opportunities
* Family atmosphere
* Great work/life balance
What We Offer:
At Thompsons Auto Group, we offer a comprehensive benefits package, competitive pay, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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