Branch Operations Coordinator

3 weeks ago


havre, United States Quality Talent Group Full time
About This Role

We are seeking a highly skilled and motivated Branch Operations Coordinator to join our team at Quality Talent Group. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day operations of our branch network.

Key Responsibilities
  • Customer Experience: Provide exceptional customer service by accurately processing and approving transactions, sharing digital solutions, and making introductions to bankers.
  • Operational Activities: Complete operational tasks while minimizing risks under established policies and procedures.
  • Transaction Support: Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
  • Branch Support: Support the Branch Manager in operational tasks and scheduling, and resolve issues related to daily operations of the teller line.
  • Customer Support: Support customers and employees in resolving or escalating concerns or complaints.
  • Team Motivation: Motivate a diverse team to achieve full potential and meet established business objectives.
Requirements
  • Customer Service Experience: 2+ years of customer service and issue resolution experience or equivalent demonstrated through work experience, training, military experience, or education.
  • Strong Communication Skills: Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
  • Technical Skills: Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Problem-Solving Skills: Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Organizational Skills: Well-organized, independent, and able to prioritize in a fast-paced environment.
Preferred Qualifications
  • Relevant Military Experience: Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
  • Compliance Knowledge: Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
  • Leadership Skills: Motivate others to achieve full potential and meet established business objectives.
What We Offer
  • Competitive Salary: Competitive salaries and generous benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within the company.
  • Diverse and Inclusive Work Environment: A diverse and inclusive work environment that values diversity, equity, and inclusion.


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