Care Coordinator Specialist

1 month ago

Santa Monica, California, United States CLARE|MATRIX Full time
About CLARE|MATRIX

CLARE|MATRIX is a nonprofit organization dedicated to providing effective and compassionate treatment, recovery, and prevention services for alcoholism and substance abuse to individuals, families, and the community.

With a rich history dating back to 1970, CLARE|MATRIX has established itself as a leader in Evidence-Based Treatment practices, breaking new ground in areas of positive outcomes, outreach, research, and community involvement.

Job Title: Care Coordinator

The Care Coordinator plays a vital role in linking participants with appropriate health and social services to address their specific needs and treatment goals. This position requires a collaborative and coordinated approach, leveraging knowledge of relevant community resources and effective communication with professionals, providers, and participants.

Responsibilities
  • Assess participants to identify problems, needs, or barriers in areas such as Housing, Employment, Education/Training, Financial, Legal, Sobriety/Social Support, SUD Treatment, Family/Social, and Medical/Psychiatric.
  • Collaborate with the multi-disciplinary treatment team to develop discharge-planning efforts, including housing, employment, medical/psychiatric, financial, aftercare, and other necessary resources.
  • Provide high-quality referrals and linkages for patients to necessary resources and services, actively reducing access barriers and ensuring participants have actual access to needed services.
  • Act as a bridge between health and human service providers, ensuring information is exchanged and participants are successfully linked to needed resources/services.
  • Coordinate care with other community agencies, assisting participants with eligibility, documentation, and applications for services/resources.
  • Assist participants with transitions within the SUD system of care, referring to higher or lower levels of care as appropriate.
  • Follow up with participants to ensure all scheduled appointments and linkages are completed.
  • Collaborate and communicate fully with other team members regarding participant behavior and provide weekly updates of participant progress.
  • Routinely identify new and existing community resources that participants may benefit from.
  • Conduct outreach to the community to develop relationships with other providers and organizations that can benefit program participants in supporting their recovery.
  • Effectively and professionally communicate with participants, staff, and other service providers through telephone, emails, letters, and progress notes and/or reports to the County, State, and other service providers on behalf of the participant.
  • Provide individual counseling, group facilitation, and crisis intervention as part of a multi-disciplinary team, as needed.
  • Provide regular, comprehensive progress note charting in participant's electronic health record, documenting contacts, progress towards identified goals, program participation, referrals, discharge planning, and other care coordination activities.
  • Maintain accurate and timely documentation of care coordination or other services provided.
  • Develop and submit accurate reports regarding services delivered, clients served, outcome of referrals, retention rates, and other information as needed.
  • Exhibit full knowledge and support of the philosophy and objectives of CLARE|MATRIX.
  • Professionally conduct self in areas of dress, language, attitude, and behavior.
  • Fully understand and maintain policies regarding professional ethics.
  • Attend in-service training and relevant educational workshops.
  • Attend all required staff meetings.
  • Additional tasks, projects, and responsibilities as assigned by the supervisor or designee.
Qualifications
  • Passion and desire to work with individuals with a substance use disorder using a compassionate and person-centered approach.
  • One year of experience in social services or a related field preferred.
  • Strong oral and written communication skills.
  • Professional manner and appearance.
  • Ability to work independently and within a team.
  • Ability to take direction.
  • Ability to work effectively with diverse groups of clients, staff, and community members.
  • Organized, detail-oriented, and a creative problem-solver.
  • Proficient in computer skills and use of Microsoft products such as Outlook, Word, and Excel.
  • Must have a valid CA driver's license.
  • Registration or Certification with a state-approved AOD certifying body. Must be registered or certified upon hire.
Physical Demands

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

Medical History:

All employees whose functions require or necessitate contact with clients or food preparation shall complete a health screening report or a health questionnaire. Health screening report or health questionnaire will be provided upon hire. For all residential employees a health screening report, must be completed and signed off by a medical practitioner for clearance. All outpatient employees will complete at minimum a self-report screening questionnaire.

TB test are to be conducted under licensed medical supervision not more than 60 calendar days prior to or 7 calendar days after employment and renewed annually from the date of the last tuberculosis test. Staff with a known record of tuberculosis or record of positive testing shall not be required to obtain a tuberculosis skin test. Unless there is documentation that the staff completed at least 6 months of preventive therapy, the staff shall be required to obtain, within 45 calendar days of employment, a chest x-ray result and a physician's statement that the incumbent does not have communicable tuberculosis and has been under regular care and monitoring for tuberculosis. A chest x-ray within the prior 6 months is acceptable. The physician's statement shall be renewed annually.

Work Environment

This job will be primarily located at the CLARE|MATRIX's offices in Santa Monica, CA. While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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