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Cage Operations Supervisor

2 months ago

Saint Joseph, Missouri, United States St. Jo Frontier Casino Full time
Job Overview

Accountable for overseeing the operations of the Cage Department during a designated shift.

KEY RESPONSIBILITIES:

  1. Perform general cashiering duties as necessary, including validating prior bank count sheets, conducting end-of-shift counts, and reconciling to imprest funds.
  2. Facilitate transactions with various departments.
  3. Confirm accuracy of previous main bank count sheets.
  4. Oversee the verification of soft count drops.
  5. Ensure compliance of the cage with applicable Federal and State regulations.
  6. Supervise front window cashiers, manage breaks, and verify cashiers' banks before their departure.
  7. Implement and uphold internal cash control protocols, investigate discrepancies that arise during shifts, and prepare necessary reports.
  8. Conduct training for new hires.
  9. Address and resolve customer complaints.
  10. Engage professionally and effectively with both the public and colleagues.
  11. Maintain department uniformity, appearance, and grooming standards.
  12. Accomplish any reasonable tasks assigned by the Cage Manager or other supervisory personnel.
  13. Adhere to attendance policies and comply with regulatory, departmental, and company standards.
  14. Keep the work environment clean and free from safety hazards, debris, and litter.
  15. Execute all job responsibilities in a safe and responsible manner.

SUPERVISORY DUTIES: Directly oversees Cage staff during a specific shift. Responsibilities include planning and directing work, evaluating performance, rewarding and disciplining team members, and addressing complaints and resolving issues.

QUALIFICATIONS: To be successful in this role, an individual must be able to competently perform each essential duty. The requirements listed below represent the knowledge, skills, and abilities required. All employees must be familiar with all company policies and procedures, including fire and safety regulations. Exceptional employee and customer service skills are essential. Employees must maintain a well-groomed and professional appearance and be at least 21 years of age.

EDUCATION and EXPERIENCE:

  • A high school diploma or equivalent is required. Experience in casino cashiering is mandatory.
  • A comprehensive understanding of Cashier Cage regulations and procedures, along with strong organizational, communication, and leadership skills, is essential.

CERTIFICATIONS: Must be able to obtain and maintain a Missouri Gaming License.

SKILLS:

  • Proficient communication skills in English are required.
  • Ability to perform basic arithmetic operations including addition, subtraction, multiplication, and division in various units of measure, using whole numbers, common fractions, and decimals.
  • Familiarity with Microsoft Office and basic computer skills is necessary.

EMPLOYEE BENEFITS INCLUDE:

  • All rest and meal breaks are compensated.
  • Paid Time Off (PTO) accrued each pay period for Full-Time Team Members.
  • Paid Holidays for Full-Time Team Members.
  • Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members.
  • 401(k) plan with Company Match.
  • Complimentary $25K Life Insurance for Full-Time Team Members.
  • Optional coverages available for purchase: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance.
  • Free Employee Assistance Plan, offering legal guidance, counseling sessions, and more.
  • Employee Discounts, Team Celebrations, Awards, and additional perks.

DISCLAIMER: This job posting is intended to outline the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary based on location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will necessitate a state gaming license. St. Jo Frontier Casino is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.