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Client Services Liaison

1 month ago

Sens, Bourgogne-Franche-Comté, United States Sonic Healthcare Full time
Job Summary

Sonic Healthcare is seeking a Client Services Representative to provide exceptional support to clients in the Southwest region. This role involves interacting with clients to provide information, research, and troubleshoot issues related to specimen collection, submission, and reporting of pathology results.

Key Responsibilities
  • Research and resolve laboratory issues to ensure client satisfaction.
  • Communicate patient results clearly and effectively to clients, following policy and procedure.
  • Contact clients to obtain and correct missing data related to patient requisitions and insurance information.
  • Provide timely and professional communication to clients regarding specimen collection, submission, and reporting of pathology results.
Requirements
  • High School Diploma or equivalent work experience.
  • Minimum of one year customer/client/patient experience.
  • Successful completion of a pre-employment computerized data entry test and basic skills test.
  • Successful completion of an Online Medical Terminology Program upon commencement of employment.
About Sonic Healthcare

Sonic Healthcare is a leading provider of pathology services in the Southwest region. We are committed to delivering exceptional patient care and client satisfaction. As a Client Services Representative, you will play a critical role in supporting our clients and ensuring the highest level of service delivery.