Enterprise ECM Support Specialist

2 days ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
About Us
We are Local Government Federal Credit Union, a financial cooperative dedicated to serving the needs of local government employees and their families. Our mission is to provide exceptional financial services while fostering a culture of collaboration, innovation, and growth.

Job Summary
We are seeking an experienced Enterprise ECM Support Specialist to join our IT team. In this role, you will be responsible for overseeing the implementation, maintenance, and security of our Salesforce and SharePoint platforms. You will work closely with cross-functional teams to analyze business needs and develop solutions that drive organizational success.

Responsibilities
  • Collaborate with stakeholders to gather business needs and technology requirements.
  • Analyze system performance, troubleshoot issues, and ensure data integrity.
  • Develop and manage partnerships with internal teams and external vendors to align platform capabilities with business needs and strategic goals.
  • Implement best practices for security, compliance, and governance.

Requirements and Qualifications
To be successful in this role, you will need a minimum of 7-9 years of experience in Information Technology and/or Information Systems, with 1-3 years of management experience. You should also possess relevant certifications, such as Salesforce Certified Platform Developer or Microsoft 365 Certified. Additionally, you must have demonstrated experience gathering business needs and technology requirements from users and generating end-user and technical documentation.

Compensation and Benefits
The estimated annual salary for this position is $80,000 - $105,000, depending on qualifications and experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

How to Apply
If you are a motivated and results-driven professional looking for a challenging opportunity, please submit your application through our website.

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