Enterprise Support Expert
2 days ago
We are seeking a highly skilled Enterprise Support Expert to join our team in Raleigh, NC. As an Enterprise Support Expert, you will be responsible for providing technical support to clients, resolving complex issues, and working with the Client Services Team to prioritize and evaluate business impact.
The ideal candidate will have a strong understanding of computer hardware, software, peripherals, networking protocols, and communications. A minimum of 7 years of experience in a similar role is required.
Key responsibilities include installing and imaging new computers, loading appropriate software, migrating user data and profiles, and configuring printers and peripherals. Additionally, you will be responsible for documenting process and procedures related to technical field support activities and maintaining up-to-date knowledge of current technology trends.
The estimated salary for this position is $90,000 - $115,000 per year, depending on qualifications and experience.
Requirements
• Skilled in different types of computer hardware, software, peripherals, and components
• Experienced in installing and imaging new computers and loading appropriate software
• Proficient in migrating user data and profiles
• Strong communication and documentation skills
• Ability to lead projects and work with cross-functional teams
What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Additional Information
This is a long-term engagement that will require the selected candidate to work on-site for at least 12 months. The company is located in Raleigh, NC, and relocation assistance may be available for the right candidate.
We are an equal opportunity employer and welcome applications from diverse candidates.
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