Automotive Service Advisor
3 hours ago
Automotive Service Advisor / Writer
Job Overview:
As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you play a vital role in building relationships with our guests.
You are the person that our guests see every time they make an investment into their vehicle, and you have the responsibility of taking them through the entire repair process.
Service Advisors have the responsibility of presenting the best solution to properly repair our guests' vehicle in a way that is easy for them to understand.
Responsibilities include, but are not limited to:
- Greet every guest that enters our facility with hospitality and respect
- Present the best solution to properly repair our guests' vehicle in a way that is easy for them to understand
- Manage the store's workflow in an effective and efficient manner
- Consistently and effectively sell our services without jeopardizing honesty and integrity
- Maintain a positive attitude and team atmosphere at all times
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself and the guest
- Directs, coordinates, and participates in performing guest service activities
- Shuttle guests as needed in CBA branded vehicle
- Ensure that all repairs are performed to proper standards
Qualifications:
- Current driver's license
- Driving record acceptable to our current insurance carrier
- Proficiency in Windows-based computer software and automotive store applications
- Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
Physical Requirements:
- Being dependable and reliable for a position that is scheduled for Monday to Friday, 7am to 6pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
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