Guest Experience Host

4 weeks ago


Hollywood, California, United States Montage International Full time
Job Summary

The Guest Experience Agent is a key member of our team, responsible for delivering exceptional service to our guests. This role requires a warm and sincere demeanor, with a focus on creating unique memories for each guest.

Key Responsibilities
  • Provide exceptional customer service and telephone etiquette
  • Host and welcome guests with a friendly and professional attitude
  • Assist with guest check-in and out process, including folios, invoicing, and billing
  • Think creatively to solve guest stay areas of opportunity and exceed guest expectations
  • Communicate and partner with department leaders and hourly associates to ensure a personalized guest experience
  • Maintain accurate record keeping for guest accounts and be knowledgeable about hotel services and local surroundings
Requirements
  • High School Diploma or equivalent, Bachelor's Degree preferred
  • Minimum of two years' experience in a hotel operations environment
  • Minimum of two years' experience in customer service
  • Basic math skills and ability to accurately handle billing
  • Ability to communicate clearly and speak, read, write, and understand English well
  • Advanced skills in Word, Excel, PowerPoint, and Outlook
Physical Requirements

This role requires walking and standing for most of the working day, with the ability to lift up to 15 lbs. and perform repetitive motions.

The pay scale for this position is $30.00 per hour, exclusive of incentive pay.

Montage International is an equal opportunity employer and maintains a drug-free workplace.


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