Sales and Customer Service Representative

1 day ago


Trumbull, Connecticut, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.

Key Responsibilities
  • Provide outstanding customer service and ensure every guest feels valued and understood
  • Promote the benefits of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
What We Offer
  • Competitive base pay plus bonuses and commissions
  • Access to medical, dental, and vision plans
  • Simple IRA with up to 3% match
  • Paid time off
  • Employee referral bonus program
  • Employee Assistance Program - 25 hour access to support and therapy
  • A flexible schedule for a better work/life balance
  • In-depth product and service training
  • Employee membership - free and discounted massage, skin care, and stretch sessions
  • Retail discounts, contests, and incentives
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services


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