Tax Office Manager

3 days ago


Staten Island, New York, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block in Staten Island, New York. As a key member of our tax office team, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.

Key Responsibilities
  • Support the Multi-Unit Team Leader in ensuring quality and consistent execution of Service Standards and client service experience.
  • Execute and hold tax office associates accountable to Service Standards execution and client service experience.
  • Serve as the point of contact for onsite escalated client service concerns.
  • Ensure clients are scheduled properly and conflicts are resolved.
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
Requirements
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude.
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients and associates achieve their goals and succeed in their careers. Our company values include a connected culture, diversity and inclusion, and a commitment to making a positive impact in our communities.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to make a meaningful difference in the lives of our clients and associates.

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