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Retail Associate
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Specialist. In this role, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.
Key Responsibilities:
• Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
• Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
• Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
Requirements:
• High school diploma or equivalent required; some college or experience in retail or customer service preferred.
• Excellent communication and interpersonal skills; ability to work effectively in a fast-paced environment.
• Ability to stand for long periods of time and lift up to 25 pounds.
Benefits:
• Competitive hourly wage range of $15.00 to $22.00.
• Opportunities for advancement and professional growth within the company.
• Comprehensive benefits package, including medical, vision, and dental coverage, as well as 401(k) and stock purchase plans.
• Paid time off and holidays, as well as opportunities for education and training.