Chief Customer Experience Strategist
6 days ago
We are seeking a highly skilled Customer Success professional to join our team as a Chief Customer Experience Strategist.
The ideal candidate will have 3-5+ years of experience executing customer success programs in B2B SaaS, with proven analytical skills and data-driven decision-making. They will also have strong problem-solving skills, the ability to move from ideation to execution, and experience working cross-functionally.
A competitive salary of $120,000 per year is offered, along with a target bonus, equity grant, and generous benefits.
About the Role:
- Develop and manage a comprehensive Scaled Customer Success program.
- Gain a deep understanding of our personas and customer segments, including their engagement across key metrics; shape a data-driven approach to construct and differentiate our communication.
- Show opportunities for digital interventions based on customer maturity and usage, aligning product features with customer goals.
- Drive automation and technology-centric processes, contributing to the existing customer health scoring system and associated strategies.
- Evaluate our self-serve experience and work to continually improve and evolve with our customers' needs.
- Design business intelligence capabilities that empower us to understand the reach and impact of our programs.
- Build strong working relationships with our Marketing, Product, and Customer Enablement teams to design a cohesive customer communication experience.
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Chief Technology Strategist
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