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Lead Patient Access Coordinator
2 months ago
About Us:
St. John's Episcopal Hospital stands as a vital healthcare provider, delivering emergency and outpatient services to a diverse and underserved community. With a legacy of over 110 years, our 257-bed facility is dedicated to offering comprehensive healthcare solutions to individuals of all backgrounds, ensuring accessibility regardless of financial circumstances.
Position Type: Part-Time (Friday/Saturday/Sunday)
Shift Details: Mid-Shift
Working Hours: 11:00 AM - 7:00 PM
Compensation: $37.00 Hourly
Role Summary:
The Patient Access Supervisor plays a crucial role in collaborating with the hospital's administrative team to enhance financial planning, support decision-making, and address financial inquiries effectively.
- Oversee staffing and team management
- Conduct financial assessments and manage revenue cycle operations
- Facilitate information sharing across Revenue Cycle and various departments
- Assist in the development and enforcement of policies and procedures
- Ensure exceptional customer service delivery
- Contribute to the execution of the hospital's strategic initiatives
- Support the preparation of departmental budgets
Key Responsibilities:
- Ensure a consistently high-quality patient experience
- Manage daily operations and lead team members
- Perform regular quality audits
- Guarantee compliance with established policies and procedures
- Implement work assignment plans and adjust as needed
- Orient, train, and develop staff for optimal performance
- Assist in conducting periodic and annual performance evaluations
Qualifications:
- At least 2 years of college education or relevant hospital experience, including direct customer interaction
- Preferred experience in a supervisory or lead role within the Patient Access department or related Revenue Cycle area
