Bilingual Patient Advocate
7 days ago
The Elevate Patient Financial Solutions team is seeking a highly motivated and detail-oriented Bilingual Patient Advocate to join our team. As a Bilingual Patient Advocate, you will play a critical role in connecting uninsured hospital patients to programs that will cover their medical expenses. You will work as a liaison between the patient in need, the hospital facility, and government agencies to ensure that patients receive the financial assistance they deserve.
Key Responsibilities:- Screen uninsured hospital patients to determine eligibility for federal, state, and/or county medical or disability assistance.
- Complete applications and follow through until approved.
- Document all cases worked in our company systems and the hospital systems.
- Provide exceptional customer service skills at all times.
- Participate in ongoing trainings to apply content learned in dealings with patients and cases.
- Maintain assigned work queue of patient accounts.
- Collaborate with hospital staff, case managers, social workers, and financial counselors.
- Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
- Maintain structured and timely contact with the applicant and responsible government agency.
- Assist the applicant with gathering any additional reports or records, meeting appointment dates and times, and arrange transportation if warranted.
- Request home visits as needed to acquire documentation.
- Inform the client in a timely manner of all approvals and denials of coverage.
- Participate in additional training requirements to stay abreast of the ever-changing rules and regulations associated with the various governmental programs.
- High School Diploma or GED preferred.
- Prior hospital experience preferred.
- Adaptability when dealing with constantly changing processes, computer systems, and government programs.
- Professional experience working with state and federal programs.
- Exemplary critical thinking skills.
- Ability to maneuver throughout the hospital and patients' rooms for up to 8 hours per day.
- Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook.
- Effectively communicate both orally and written, to a variety of individuals.
- Ability to multitask.
- Ability to function in a fast-paced environment.
- Must fluently read, write, and speak both English and Spanish.
- Medical, Dental, and Vision Insurance.
- 401K (100% match for the first 3% and 50% match for the next 2%).
- 15 days of PTO.
- 7 paid Holidays.
- 2 Floating holidays.
- 1 Elevate Day (floating holiday).
- Pet Insurance.
- Employee referral bonus program.
- Teamwork: We believe in teamwork and having fun together.
- Career Growth: Gain great experience to promote to higher roles.
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