Operations Supervisor
3 weeks ago
We are seeking an experienced Operations Supervisor to oversee transportation and customs processes, providing customer service for shipment, receipt, and documentation of imported/exported products in accordance with federal and foreign regulations.
Key Responsibilities- Develop and provide excellent customer service to internal and external customers at all times.
- Provide responsible supervision and control for all departmental activities, including retention and training efforts of staff and customers.
- Oversee performance statistics, review and monitor shipment documentation for accuracy, and examine various documents to ensure compliance with regulations.
- Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
- Communicate with customs officials to obtain release of incoming freight and resolve delays.
- Establish, monitor, and revise policies, procedures, and service standards for customs clearance operations.
- Identify areas of concern in clients' import and export processes through monitoring of team performance and regular audits.
- Communicate with operations manager regarding progress and problems or issues.
- Effectively participate in and/or supervise department projects related to assigned area of responsibility.
- Education: High School Diploma or GED, with a minimum of four years related experience and one year supervisory experience.
- Credentials: Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations, and recordkeeping.
- Skills: Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
- Characteristics: Ability to allocate work assignments, analyze problems, and implement solutions.
We offer a comprehensive benefits package, including competitive Paid Time Off, 401(k), health insurance, and an employee benefits platform with discounts on gym memberships and retail brands.
We value your professional and personal growth, and we share plenty of career opportunities for you to thrive within CEVA Logistics.
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