Member Service Professional
3 weeks ago
We are seeking a talented Member Service Professional to join our remote Contact Center team. This individual will play a vital role in delivering exceptional customer service, ensuring that members receive accurate and timely support for their financial needs.
The ideal candidate will possess excellent communication skills, be highly organized, and have the ability to multitask in a fast-paced environment. Our Commitment to Teamwork and Positive Attitude enables us to deliver quality results for our partners.
This is a remote position starting at $19.23 per hour. The successful candidate will be required to reside in Alabama, Arizona, D.C, Florida, Georgia, Illinois, Kansas, Kentucky, Maryland, Massachusetts, Minnesota, New York, North Carolina, Pennsylvania, Tennessee, South Carolina, Texas, Utah, Virginia, West Virginia or Wyoming.
Key Responsibilities:
- Answer phone calls and utilize knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
- Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
- Specializes in either digital, cards, or loans-related queue and processes related transactions.
Qualifications & Skills:
- 6 months of experience in customer service is preferred.
- Excellent written and verbal communication.
- Thrives in a fast-paced customer service environment.
- Must be highly organized and detail oriented.
- Ability to work independently and prioritize work effectively.
- Ability to navigate and utilize multiple platforms/computer software simultaneously.
Perks and Benefits:
- Group medical, dental, and vision coverage insurance
- Generous Paid Time Off
- Up to 11 Paid Holidays Per Year
- 401(k) With Employer Match and Discretionary Contribution
- Employee Referral Program
- Wellness Programs
- Peer-to-Peer Recognition Program
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