Customer Service Professional

6 days ago


Kingston, Wisconsin, United States National Exchange Bank & Trust Full time
About National Exchange Bank & Trust

At National Exchange Bank & Trust, we pride ourselves on being a trusted business partner, employer, and community member. Founded in 1933, our independent, family-owned bank offers big bank abilities while maintaining a friendly, flexible work environment.

Job Summary

We are seeking a Customer Service Representative to join our team. As a key member of our staff, you will have the opportunity to create a difference in the lives of our customers every single day.

Responsibilities

As a Customer Service Representative, your primary duties will include:

  • Providing guidance to help customers make informed decisions about their financial needs.
  • Completing teller transactions including cashing checks, processing deposits, and withdrawals.
  • Offering suitable bank products and services to meet our customers' requirements.
  • Balancing and maintaining a cash drawer with accuracy and attention to detail.
Requirements

To be successful in this role, you will need:

  • Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a positive demeanor throughout the day.
  • The ability to operate standard office and bank equipment as well as required software including Microsoft Word, Excel, Outlook, and Teams.
  • Effective communication skills via phone, email, and in-person interactions.
  • A high school diploma or equivalent.
What We Offer

National Exchange Bank & Trust provides a competitive benefit package for both Full-Time and Part-Time employees, including:

  • Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contributions
  • Short and Long Term Disability
  • Employer Paid Life and AD&D Insurance
  • Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
  • 401(k) with Employer Match & Profit Sharing
  • Paid Time Off
  • Flexible scheduling
  • Education Assistance Program
  • Product & Service Discounts & more


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