Customer Service Professional
6 days ago
At National Exchange Bank & Trust, we pride ourselves on being a trusted business partner, employer, and community member. Founded in 1933, our independent, family-owned bank offers big bank abilities while maintaining a friendly, flexible work environment.
Job SummaryWe are seeking a Customer Service Representative to join our team. As a key member of our staff, you will have the opportunity to create a difference in the lives of our customers every single day.
ResponsibilitiesAs a Customer Service Representative, your primary duties will include:
- Providing guidance to help customers make informed decisions about their financial needs.
- Completing teller transactions including cashing checks, processing deposits, and withdrawals.
- Offering suitable bank products and services to meet our customers' requirements.
- Balancing and maintaining a cash drawer with accuracy and attention to detail.
To be successful in this role, you will need:
- Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a positive demeanor throughout the day.
- The ability to operate standard office and bank equipment as well as required software including Microsoft Word, Excel, Outlook, and Teams.
- Effective communication skills via phone, email, and in-person interactions.
- A high school diploma or equivalent.
National Exchange Bank & Trust provides a competitive benefit package for both Full-Time and Part-Time employees, including:
- Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contributions
- Short and Long Term Disability
- Employer Paid Life and AD&D Insurance
- Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
- 401(k) with Employer Match & Profit Sharing
- Paid Time Off
- Flexible scheduling
- Education Assistance Program
- Product & Service Discounts & more
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