Quality Assurance Specialist

2 days ago


Santa Clara, California, United States Infoyogi LLC Full time
Job Title: RMA Specialist

We are seeking a highly skilled RMA Specialist to join our team at Infoyogi LLC. As an RMA Specialist, you will play a critical role in ensuring the smooth operation of our Return Merchandise Authorization process.

Key Responsibilities:
  • Manage and coordinate RMA requests from customers, ensuring timely and efficient processing.
  • Collaborate with internal departments and third-party suppliers to ensure RMA procedures are completed on time.
  • Develop and implement process improvements to enhance the RMA process, reducing processing time and increasing efficiency.
  • Analyze data and prepare reports to track the effectiveness of the RMA process.
  • Ensure compliance with corporate and regulatory requirements within the RMA process.
Requirements:
  • 5 years of experience in a customer-facing role, with a basic understanding of RMA processes and product return principles.
  • Strong problem-solving skills and ability to work effectively in a multitasking environment, across multiple groups.
  • High attention to detail and ability to manage large amounts of data.
  • Experience with Windows, Microsoft Office, and web portals (e.g., Salesforce, Jira).
  • Experience with Python is a plus.
Recommended Skills:
  • Experience in customer-facing roles.
  • Experience with data management and process automation systems.
  • Analytical thinking and ability to suggest improvements.
  • Good knowledge of Linux, Python, and SQL.


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