Host

5 days ago

Richmond, Virginia, United States Capital Ale House Full time
Job Title: Host

This position is responsible for ensuring the quality, cleanliness, and service of the Dining Area while on duty. The Host/Hostess plays a crucial role in providing a positive experience for our guests.

Key Responsibilities:
  • Reflects positively on the company and its staff
  • Communicates with all guests in a congenial manner
  • Communicates with all Managers operational issues concerning the quality of service, cleanliness, and efficient operations
  • Ensures the timeliness of operational deadlines and adherence to the standards of operations of the position set forth in the HostTraining Manual
  • Identifies areas of need within the beverage service and dining area and correct problems
  • Communicates the company's marketing efforts to the guest
  • Contributes to the overall positive morale of the operation's staff
  • Assists in the completion of the adherence to the staff training program of trainees in the service area
  • Ensures the safety and security of the restaurant and its staff by adhering to the safety and security procedures of the company
  • Ensures the safety and security of the guests by adhering to the Responsible Service of Alcohol Policy of the company
  • All guests and staff members must be treated with dignity and respect
Requirements:
  • All Employees are required to be available on Sundays on a rotating basis.
  • No visible piercings other than ears and nose. Nose rings limited to a small stud in size.
  • No visible tattoos for service staff which are macabre, violent or distasteful in nature.
  • Adhere to all safety, sanitation, and administrative procedures
  • Ability to maintain a positive and professional demeanor while working in a loud, high volume environment
  • Must be able to work in temperatures which could vary greatly from different sections of the restaurant
  • Prepared to conduct weekly cleaning and maintenance duties
  • Prepared and in your workplace at the scheduled time
  • Answer telephone to provide callers with directions, hours of operation, to go orders, etc.
  • Answer questions guests have regarding our products or services
  • Comply with all state and federal law regarding serving alcohol
  • Maintain proper sanitation standards and keep product stored and prepared in safe temperature zones
  • Clean and sanitize equipment, utensils, and counter tops following standard procedures to ensure sanitized drinking and eating surfaces
  • Able to bend at the waist and lift items up to 50 lbs. to waist level
  • Must be able to move items up to 30 lbs. for distances of up to 25 feet.
  • Able to remain standing and active for up to an 8 hour shift. This could include going up and down stairs
Dress Code:

Host/Hostess Dress Code:

  • Male Dress Code
  • Female Dress Code

Male Dress Code:

  • Clean and pressed long sleeve collared dress shirt. Shirt sleeves must be worn down and buttoned unless performing work in the kitchen or behind the bar
  • Matching tie (no novelty ties without a manager approved exception for holidays)
  • Clean and pressed black dress pants with belt
  • Black dress, non-slip shoes with socks
  • No unnatural hair colors
  • No visible tattoos
  • No visible piercing other than in the ears
  • No cologne
  • Clean shaven or beards and mustaches neatly trimmed. No shadows or unkempt beards.
  • Only one visible piece of jewelry other than a wristwatch or wedding ring.

Female Dress Code:

  • Black dress, or black dress pants/skirt and matching blouse.
  • Closed toed non-slip dress shoes
  • No unnatural hair colors
  • No visible tattoos

No visible piercings other than in the ear and nose. Nose ring limited to a small stud in size.

No pants with exposed seams or patch pockets

No animal prints, denim, corduroy, or leather pants

No halter tops, or t-shirts

No torn or frayed clothing

No exposed undergarments

No perfume

Only one visible piece of jewelry other than a wristwatch or wedding ring.

All employees are subject to manager discretion regarding the appropriateness of their dress.

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