Network Operations Specialist

3 weeks ago


Atlanta, Georgia, United States Datum Software Full time

Job Summary:

We are seeking a highly skilled Network Operations Specialist to join our team at Datum Software in Atlanta, GA. As a key member of our technical staff, you will be responsible for providing operational support and resolving technical issues related to our IT infrastructure.

About the Role:

This is a long-term contract position that requires strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service. You will work closely with our clients to understand their needs and provide tailored solutions to meet their requirements.

Responsibilities:

  • Provide technical support and resolution services for field engineers, technicians, and customers
  • Troubleshoot and develop technical solutions related to software and setup errors
  • Collect and analyze performance data to provide technical assistance
  • Accurately document solutions related to complex issues
  • Create workaround procedures when standard procedures have failed and ensure issues are resolved
  • Budget: $80,000 - $120,000 per annum (dependent on experience)

Requirements:

To be successful in this role, you should have a strong background in IT infrastructure support, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment. You must also possess strong communication skills, be able to work independently, and have a proven track record of delivering high-quality results.



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