Network Operations Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled Network Operations Specialist to join our team at Datum Software in Atlanta, GA. As a key member of our technical staff, you will be responsible for providing operational support and resolving technical issues related to our IT infrastructure.
About the Role:
This is a long-term contract position that requires strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service. You will work closely with our clients to understand their needs and provide tailored solutions to meet their requirements.
Responsibilities:
- Provide technical support and resolution services for field engineers, technicians, and customers
- Troubleshoot and develop technical solutions related to software and setup errors
- Collect and analyze performance data to provide technical assistance
- Accurately document solutions related to complex issues
- Create workaround procedures when standard procedures have failed and ensure issues are resolved
- Budget: $80,000 - $120,000 per annum (dependent on experience)
Requirements:
To be successful in this role, you should have a strong background in IT infrastructure support, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment. You must also possess strong communication skills, be able to work independently, and have a proven track record of delivering high-quality results.
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