Healthcare Navigator

3 days ago

Monterey, California, United States COPE Health Solutions Full time
Job Summary

Cope Health Solutions is seeking a highly skilled and compassionate Patient Care Navigator to join our team. As a Patient Care Navigator, you will play a critical role in providing telephonic and field-based case management services to clients enrolled in our Enhanced Care Management and Community Support Program.

Key Responsibilities
  • Establish and maintain strong relationships with clients to stay engaged in medical care and adhere to their medications.
  • Identify critical resources for clients and help them navigate through healthcare services and systems.
  • Work closely with the Care Team, including doctors, nurses, and other clinical staff, to support positive client health outcomes.
  • Provide telephonic and field-based outreach to engage clients in our care management program.
  • Deliver weekly or monthly health education and promote self-management to clients.
  • Communicate with Care Team members to facilitate client care.
  • Observe, report, and assess client self-administration of medication.
  • Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements.
  • Maintain strict confidentiality in accordance with agency policies.
Requirements
  • Minimum high school degree, some college education preferred.
  • Strong understanding of cultural competency with the target population.
  • Bilingual (English/Spanish) preferred.
  • Computer literacy desirable.
  • Commitment to the mission of care coordination.
  • Passionate, trustworthy, and empathetic when working with clients.
  • Ability to build relationships with different types of people, including clients, organization members, and healthcare providers.
  • Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members.
  • Organized with confidential client material and appointment tracking.
  • Flexible and adaptable in response to changing client and healthcare providers' needs.
Benefits

Cope Health Solutions offers a comprehensive benefits package, including health insurance, paid parental leave, and a yearly stipend for wellness-related activities.

About Us

Cope Health Solutions is a national mission-driven consulting firm that partners with health systems and payor clients to provide population health management support services, including analytics and performance improvement. We are driven by our passion to help transform healthcare delivery and align financial incentives to support population health management.

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