Customer Service Ambassador
3 weeks ago
RBM of Atlanta is a family-owned and operated Mercedes-Benz dealership, committed to delivering exceptional customer experiences. As a Service Concierge, you will play a vital role in ensuring our clients receive top-notch service, treating each guest with the utmost care and professionalism. Your primary responsibility will be to maintain high-quality standards by providing outstanding customer service, navigating clients through the service appointment process seamlessly, and ensuring business policies and procedures are followed.
We offer a competitive hourly wage of $16.00, paid training and certification, and opportunities for career growth within the dealership. If you're passionate about delivering exceptional customer experiences and have previous experience in a similar role, we encourage you to apply.
Key Responsibilities:
- Welcome clients and other guests warmly and ensure a seamless check-in process for service appointments.
- Manage the waiting area and amenities, actively listening to client needs and interpreting body language to exceed expectations.
- Record details of inquiries, comments, and complaints, proactively communicating potential issues to management and other departments.
- Generate courtesy car loaner agreements, explain terms to clients, collect required documentation, and complete vehicle inspections.
Requirements and Qualifications:
- Prior to being employed, applicants must participate in RBM's normal screening process, including completing an employment application, satisfactory background checks, and in-person interviews.
- High school diploma or equivalent and authorized to work in the USA for any employer.
- Previous experience in a similar role with similar responsibilities, basic communication and problem-solving skills, and basic mathematical skills using American units of measure.
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