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Cable Installation Specialist

3 months ago

Vernal, Utah, United States Strata Networks Full time
Job Title: Cable Installation Specialist

We are seeking a skilled Cable Installation Specialist to join our team at Strata Networks. As a Cable Installation Specialist, you will be responsible for installing and maintaining Strata TV and high-speed broadband services to residential and business customers.

Key Responsibilities:
  • Install and maintain cable connections from tap to customer equipment
  • Provide customer education on installed equipment
  • Identify cables, cable counts, and prepare groups and pairs for active service
  • Transfer service from one cable, technology, or terminal to another
  • Mount demarcation devices, electronics, and protectors at customer premise
  • Diagnose and repair trouble in all types of cable, both aerial and buried, using various types of testing equipment
  • Work with customers to install, test, and troubleshoot wiring, modems, routers, customer devices, WIFI networks, and extenders
  • Adhere to all Company and department safety policies and procedures
  • Adhere to the Company's quality standards and confidentiality policies
  • Courteous and professional approach when addressing customer questions and concerns
Requirements:
  • Ability to work independently in the field with little supervision
  • Analytical skills: critical thinking, problem-solving, and attention to detail
  • Ability to work varying shifts and hours, including on-call, weekends, and holidays
  • PC and networking skills, with ability to learn and operate company-specific databases
  • Ability to see and read reports, use computer and testing equipment, and identify correct color coding on cables
  • Ability to hear well enough to communicate with customers and coworkers
Education and Experience:
  • Two-year degree in telecom related field or 1-year experience preferred