Optical Sales Associate

7 days ago


Marshfield, Wisconsin, United States Shoptikal, LLC Full time

At Shoptikal, LLC, we're dedicated to delivering exceptional eye care and high-quality products to our customers. As a Part-time Optical Sales Associate, you'll play a vital role in helping us achieve this goal.

Key Responsibilities:
  • Provide excellent customer and patient service according to company and Optical Center standards
  • Analyze patient eyewear needs and recommend specific lenses, lens coatings, and frames to satisfy patient needs
  • Assist patients in selecting frames according to style and color, ensuring frames are coordinated with facial and eye measurements and optical prescriptions
  • Order and dispense eyewear accurately and professionally
  • Assist patients with proper frame repairs and adjustments
  • Show patients how to insert, remove, and care for their contact lenses
  • Assist Optometrist with case histories and screenings
Business and Operational Standards:
  • Maintain a complete knowledge of third-party plans and claims
  • Explain promotions and special lens offerings to patients and customers
  • Balance accounts
  • Prepare work orders containing specific instructions for Optical Lab
  • Process medical billing information
  • Ensure proper merchandising of frame inventory
Requirements:
  • High School Graduate or equivalent
  • Maintain license as required by state
  • Complete Shopko OCE Certification requirements and calendar modules
  • Previous experience in an office and/or optical dispensing is preferred
  • Able to handle multiple customer interactions/phone calls at a time
  • Able to work with patient eyewear needs including analyzing prescriptions, repairs, and adjustments and lifestyle dispensing
Essential Functions & Work Requirements:
  • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
  • Able to read and write at a high school graduate level
  • Able to sit or stand for extended periods of time
  • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
  • Ability to lift 10 to 20 pounds
  • Ability to see (Near, Distance, Color, and Depth Perception)
  • Manual and finger dexterity, as well as hand/arm steadiness
  • Ability to grip and hold items
  • Good eye and hand coordination
  • Able to operate a cash register, various optical equipment, and tools
  • Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
  • Able to travel independently to support Company objectives and personal development


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