Relationship Banker II Position

1 week ago

Yarmouth Port, Massachusetts, United States The Cooperative Bank of Cape Cod Full time
Job Description

We are seeking a motivated candidate who is excited about the chance to join our team at The Cooperative Bank of Cape Cod. Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction.

Key Responsibilities
  • Customer Relationship Building: Cultivate customer relationships by offering centralized and comprehensive banking services to enhance the customer experience and product recommendations to help each customer attain their personal financial goals.
  • Transaction Processing: Accurately process financial transactions, provide product education, open and service accounts, and resolve account discrepancies.
  • Product Education: Provide customer training and support with all mobile and online banking programs.
  • Regulatory Compliance: Perform all duties in accordance with prescribed regulatory compliance guidelines, maintain knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable.
Requirements
  • Customer Service: Exceptional customer-focused skills to manage difficult and complicated situations, respond promptly to customer needs, requests for service and assistance.
  • Communication: Ability to interact professionally and clearly verbally and in writing, demonstrate effective listening skills, patience and empathy.
  • Professionalism: Uphold a consistent professional appearance and demeanor.
  • Technology: Ability to master required system applications and utilize a variety of mobile devices, comprehensive understanding of mobile and online banking programs.

Our team is committed to providing exceptional customer service and we are seeking candidates who share our vision of excellence and distinction. In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health, dental and vision insurance, generous 401(k) match and tuition reimbursement. Member FDIC. Member DIF. Equal Opportunity Employer.

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