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Customer Service Representative

3 weeks ago

Orlando, Florida, United States Venu+ Full time
Job Description:

In this role at Venu+, you will be responsible for providing exceptional customer service and support to our clients. As a Mobility Support Associate, you will work closely with our Reservation Agents to ensure that all customer needs are met.

Responsibilities:
  • Customer Service: Provide professional and courteous service to our customers, responding to their inquiries and resolving any issues in a timely manner.
  • Registration and Compensation: Register Travel Agents to our Travel Partner Program and process compensation for mobility equipment at Las Vegas resorts.
  • Commission Information: Coordinate commission information and liaise with accounting for accurate commission payments.
  • Administrative Functions: Perform additional administrative functions to support the Reservation Agents.
Requirements:
  • Education: High school diploma or equivalent required.
  • Skills: Proficient in Microsoft Office Products, strong level of competency in Excel, excellent attention to detail, and data and customer service experience preferred in hospitality or entertainment industry.
  • Software Knowledge: Knowledge of Inventory Management & Rental Software (Point of Rental experience preferred).
  • Call Center Experience: Previous call center experience a plus.
  • Flexibility: Able to work a flexible, changing schedule with regards to days and hours.
Salary:

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience.