Asset Protection Captain, Trumbull
3 days ago
About the Role:
Macy's is a leading American department store chain, and we're seeking an experienced Asset Protection Captain to join our team in Trumbull, CT. As an Asset Protection Captain, you will play a critical role in protecting our company's assets and ensuring a safe shopping environment for our customers.
Key Responsibilities:
- Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property.
- Develop, implement, and communicate programs to prevent theft amongst customers and employees.
- Participate in initial orientation and ongoing training including the computer, surveillance, and alarm systems.
- Respond to customer and associate incidents to facilitate first aid and minimize company liability.
- Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company.
- Investigate criminal violations against the person or property of any customer or associate that is committed on company premises.
- Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager.
- Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
- Successfully complete all security training requirements and maintain personal certifications as required by law.
- Conduct and oversee audits to ensure sales department compliance with merchandise exposure standards and asset protection.
- Develop and maintain relationships with local law enforcement to facilitate maximum coordination for potential criminal cases.
- Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned.
- Work on special assignments, investigations, and surveillance as directed by Store AP/LP Manager.
- Respond to alarm conditions at the assigned store.
Requirements:
- High School Diploma or equivalent required.
- 1-2 years related experience.
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and able to adapt quickly to changing priorities.
- Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Benefits:
Macy's offers a competitive salary, benefits package, and opportunities for professional growth and development. If you're a motivated and detail-oriented individual who is passionate about asset protection, we encourage you to apply for this exciting opportunity.
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