Asset Protection Captain, Trumbull

3 days ago


Trumbull, Connecticut, United States Bloomingdale's Full time
Job Title: Asset Protection Captain, Trumbull

About the Role:

Macy's is a leading American department store chain, and we're seeking an experienced Asset Protection Captain to join our team in Trumbull, CT. As an Asset Protection Captain, you will play a critical role in protecting our company's assets and ensuring a safe shopping environment for our customers.

Key Responsibilities:

  • Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property.
  • Develop, implement, and communicate programs to prevent theft amongst customers and employees.
  • Participate in initial orientation and ongoing training including the computer, surveillance, and alarm systems.
  • Respond to customer and associate incidents to facilitate first aid and minimize company liability.
  • Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company.
  • Investigate criminal violations against the person or property of any customer or associate that is committed on company premises.
  • Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager.
  • Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
  • Successfully complete all security training requirements and maintain personal certifications as required by law.
  • Conduct and oversee audits to ensure sales department compliance with merchandise exposure standards and asset protection.
  • Develop and maintain relationships with local law enforcement to facilitate maximum coordination for potential criminal cases.
  • Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned.
  • Work on special assignments, investigations, and surveillance as directed by Store AP/LP Manager.
  • Respond to alarm conditions at the assigned store.

Requirements:

  • High School Diploma or equivalent required.
  • 1-2 years related experience.
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities.
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits:

Macy's offers a competitive salary, benefits package, and opportunities for professional growth and development. If you're a motivated and detail-oriented individual who is passionate about asset protection, we encourage you to apply for this exciting opportunity.



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