Merchandise Associate

We are seeking a highly motivated and customer-focused Merchandise Associate to join our team at HomeGoods. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.

• Role model customer experience principles and philosophy, ensuring a positive and engaging experience for all customers.
• Support and embody a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases/returns and count change back to customers according to established operating procedures.
• Promote credit and loyalty programs to customers.
• Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
• Accurately process and prepare merchandise for the sales floor following company procedures and standards.
• Initiate and participate in store recovery as needed throughout the day.
• Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
• Provide and accept recognition and constructive feedback.
• Adhere to all labor laws, policies, and procedures.
• Support and participate in store shrink reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.

• Possess excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possess strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

HomeGoods offers a comprehensive benefits package, including:

• Associate discount.
• EAP.
• Smoking cessation.
• Bereavement.
• 401(k) Associate contributions.
• Child care & cell phone discounts.
• Pet & legal insurance.
• Credit union.
• Referral bonuses.

Those who meet service or hours requirements are also eligible for:

• 401(k) match.
• Medical/dental/vision.
• HSA.
• Health care FSA.
• Life insurance.
• Short/long term disability.
• Paid parental leave.
• Paid holidays/vacation/sick.
• Auto/home insurance discounts.
• Scholarship program.
• Adoption assistance.

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.